About this role
Key Responsibilities
• Supervise and mentor front desk staff to deliver seamless and high-quality service.
• Manage reservations, check-ins, and check-outs accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Maintain accurate guest records, financial transactions, and departmental reports.
• Implement and uphold standard operating procedures and quality standards.
• Conduct staff trainings, performance reviews, and shift scheduling.
• Monitor and optimize front office processes, guest satisfaction, and financial performance.
Qualifications
Eligibility:
We are considering candidates currently based in or holding citizenship of the following countries:
Uzbekistan, Kazakhstan, Russia, Belarus, Kyrgyzstan, Tajikistan, Armenia, Georgia, and Azerbaijan. Fluent Russian and English are mandatory.
• Proven experience as a Front Office Manager or similar role in the hospitality industry (preferably in 4–5-star hotels).
• Strong leadership, communication, and interpersonal skills.
• Proficient in using hotel management software (e.g., Opera) and MS Office applications.
• Exceptional problem-solving, multitasking, and guest service capabilities.
• Ability to work under pressure and adapt to fast-paced operational environments.
• Hospitality-related education or professional certification is a plus.
Must-have qualifications
• Proven hotel experience in Front Office/Rooms Division (4–5★ only)
• 1.5+ years managing a team of 12+ (people leadership, coaching, performance)
• Strong Opera PMS and MS Office skills
• Clear track record in guest satisfaction and complaint resolution
Also considered
• Hotel Quality/Guest Experience Managers with proven leadership of 12+ and measurable service/quality impact, ready to own FO operations.
Please email your CV to [email protected] with the subject “FOM – Swissôtel Tashkent”. In your email, briefly state: (1) your citizenship, (2) team size you managed (12+), (3) years in FO leadership (≥1.5)