About this role
Rooms Division Manager – Mercure Oradea (Opening Spring 2026)
Be an ambassador of Mercure Hotels and Accor, ensuring that every stay is smooth, personalized, and memorable. As Rooms Division Manager, you will lead and coordinate Front Office, Housekeeping, and Spa operations, driving service excellence, guest satisfaction, and team engagement from the pre-opening stage through the hotel’s successful launch and daily operations.
This is a hands-on leadership role, ideal for an operations-driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.
What is in it for you
Be part of the opening team of a new 90-room Mercure hotel in Oradea, featuring 4 conference halls, a spa & wellness center, restaurant, and café
Opportunity to shape the Rooms Division culture and standards from the ground up
Accor training programs, Heartist development journey, and career growth within the global Accor network
Competitive compensation package and performance-based incentives
Work in a dynamic, international environment that values authenticity, creativity, and collaboration
Contribute to a project that embodies sustainable and responsible hospitality
You will be responsible for:
Leading Daily Operations
Supervise and coordinate Front Office, Housekeeping, and Spa teams, ensuring brand-standard service and operational efficiency
Oversee guest journey from arrival to departure, ensuring smooth communication across departments
Conduct regular room and public area inspections, maintaining hygiene and quality standards
Monitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teams
Building and Developing Your Team
Lead and coach supervisors (Front Office, Housekeeping, Spa) and their teams
Ensure consistent communication through daily briefings and shift handovers
Deliver hands-on training and feedback to foster guest-oriented culture and teamwork
Promote cross-training and flexibility among departments
Driving Service & Guest Experience
Create a warm, personalized, and professional atmosphere that reflects the Mercure spirit
Manage guest feedback and implement service recovery procedures
Drive guest satisfaction scores across rooms, cleanliness, and spa experiences
Implement brand standards and ensure audit readiness
Pre-Opening Responsibilities
Participate in the pre-opening phase, defining operational standards, checklists, and procedures
Assist in recruiting and onboarding the Rooms Division team
Support setup of PMS, housekeeping, and spa systems
Conduct mock operations and ensure readiness for the opening
Your experience and skills include:
Minimum 3 years of hotel operations experience, with proven leadership in Rooms Division or Front Office at management or supervisory level.
Proven ability to lead by example, manage teams, and ensure operational consistency
Strong guest service orientation, attention to detail, and commitment to quality
Financial awareness and understanding of cost control, productivity, and budgeting
Familiarity with Opera Cloud PMS and Accor brand standards preferred
Fluent in English and Romanian (additional languages are an advantage)
Our team and working environment
At Mercure Oradea, you will join a passionate, international-minded team that values authenticity, teamwork, and creating memorable experiences for our guests in the heart of one of Romania’s most dynamic cities.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
(Hotel Franchised)