About this role
Job Title: Executive Housekeeper
Department: Housekeeping Department
Reports To: General Manager
Location: Green Coast Hotel, MGallery Collection, Palasë, Albania
Job Summary
The Executive Housekeeper is responsible for overseeing all aspects of the Housekeeping Department, ensuring the highest levels of cleanliness, luxury presentation, and guest satisfaction throughout the hotel. This position requires exceptional leadership, organizational, and quality-control skills to uphold the standards of a 5-star MGallery property. The Executive Housekeeper plays a key role in creating a warm, elegant, and memorable experience that reflects the hotel’s story and brand values.
Key Responsibilities
Operational Excellence
Direct and supervise all housekeeping operations, including guest rooms, public areas, back-of-house areas, and laundry services.Ensure all areas of the hotel meet the highest standards of cleanliness, maintenance, and luxury presentation in line with MGallery brand standards.Develop, implement, and monitor housekeeping policies, procedures, and quality standards.Conduct regular inspections of rooms and public areas to ensure consistency and excellence.Manage and optimize daily room allocations, cleaning schedules, and turndown service operations.Leadership & Team Management
Lead, train, and motivate the housekeeping and laundry teams to achieve excellence in performance and guest satisfaction.Plan and organize staffing levels according to business needs, events, and seasonal occupancy.Foster a culture of teamwork, professionalism, and pride in maintaining a luxury environment.Conduct regular team briefings, performance reviews, and continuous training sessions to enhance skills and service quality.Financial & Resource Management
Prepare and manage departmental budgets, forecasts, and cost controls (labor, supplies, linen, amenities, etc.).Monitor and control inventory levels of linen, cleaning supplies, and guest amenities, ensuring cost efficiency without compromising quality.Work closely with the Purchasing and Finance departments to ensure proper procurement and stock management.Guest Experience & Quality Assurance
Maintain strong communication with Front Office, Maintenance, and Guest Relations teams to ensure seamless service and timely response to guest requests.Anticipate guest needs and preferences to deliver personalized service and memorable touches.Handle guest feedback professionally and promptly, implementing corrective actions where necessary.Uphold and promote MGallery’s “Stories That Stay” philosophy through attention to detail and the creation of refined guest experiences.Health, Safety & Sustainability
Ensure compliance with all health, safety, hygiene, and environmental regulations.Train staff in proper handling of cleaning agents and equipment to maintain a safe working environment.Support the hotel’s sustainability initiatives, implementing eco-friendly cleaning practices and waste management procedures aligned with the Green Coast Hotel’s environmental commitment.
Bachelor’s degree or diploma in Hospitality Management or a related field.Minimum 5 years of experience in a senior housekeeping leadership role in a 5-star luxury hotel or resort environment.Proven expertise in managing large-scale housekeeping operations and luxury standards.Strong leadership, organizational, and communication skills.Excellent command of English (required); Albanian and/or additional languages are advantageous.Proficiency in Opera PMS, Hubos and Accor systems (advantageous).
Personal Attributes
Impeccable attention to detail and commitment to excellence.Inspirational leader with a hands-on approach and a passion for training and development.Guest-oriented, with a refined sense of service and discretion.Culturally aware, professional, and adaptable in a multicultural environment.Strong integrity, resilience, and ability to work under pressure Work Conditions:
Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to develop your professional potential fully.
Application deadline: 25/12/2025
* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
* Only shortlisted candidates will be contacted.