About this role
Responsible for the supervisions of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum levels of service and care at all times.
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target.
Provide department orientation and training of the hotel service standards, procedures and programs.
Perform other reasonable duties assigned by the Management of the Hotel.
Minimum 2 years of relevant experience in a similar capacity
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
A team player, Builder. motivator and self - starter