About this role
Member Services Leads (MSL) are the welcoming and friendly face of Cambrian. In this role, you put members first, supporting both day-to-day and in-depth member needs. The MSL acts as the primary knowledge resource for frontline staff and leads daily activities such as overrides, opening & closing duties, and troubleshooting of retail banking equipment and programs. In addition, the MSL provides back-up leadership coverage for the Member Services Manager (MSM) in areas such as cash ordering, timely staffing needs, and member-facing estates.