About this role
Job Description: Senior Operations Manager/ Operations Manager The purpose of this role is to manage a team, provide direct support to client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
Client Team and Communications
• Engages and maintains relationships across Media Operations and key partners across all Media brands • Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses • Ensures client transitions, from onboarding through offboarding, are properly supported and managed • Partners with planning brands to provide operational support for client contract and records setup and system maintenance • Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details People Management
• Manages the annual performance review and goal setting process for direct reports • Contribute to build career paths • Provides hands on support and guidance to all team members Billing
• Supports client and internal billing by approving client and intercompany invoices • Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe • Provides additional operational support as needed • Supports brand leadership in performing client audits Operations and processes
• Maximize offshoring utilisation, including but not limited to billing, reporting, briefing templates • Participate in creating and documenting Standard Operating Procedure • Contribute to the enhancement of operation KPIs: MSS implementation, timesheet adoption • Provides additional operational support as needed • Support Operations Lead to drive the implementation of the Media SL Operating model in market; ensuring market nuances are considered whilst still staying consistent to the approved Global Operating model • Support Operations Lead to ensure an interface to the Global Media SL and leveraging best practice in managing operational performance, processes, and procedures for the Media LoB
Location: DGS India - Chennai - Anna Nagar Tyche Towers Brand: Paragon Time Type: Full time Contract Type: Permanent