About this role
What You Can Expect:
Customer Account Management
• Serve as the primary contact for assigned warehouse customers. • Respond to clients promptly to enquiries regarding inventory, deliveries, and order status. • Provide updates on receipting, dispatch, and stock availability. • Manage customer expectations and escalate operational issues where required.
Order & Inventory Coordination
• Process inbound and outbound warehouse orders in the WMS. • Coordinate picking, packing, and dispatch activities with warehouse staff. • Monitor inventory levels and notify customers of discrepancies. • Arrange transport bookings for outbound deliveries.
Documentation & Compliance
• Ensure accurate processing of delivery orders and warehouse documentation. • Maintain records for bonded or MPI transitional cargo as per TFO responsibilities. • Support compliance with NZ Customs and MPI requirements. • Ensure correct handling instructions are communicated to warehouse staff.
Billing & Reporting
• Ensure correct charging for storage, handling, and value-added services. • Assist with invoice preparation and resolution of billing queries. • Provide regular stock and activity reports to customers.
Service Improvement & Communication
• Identify service improvement opportunities. • Support onboarding of new warehouse clients. • Maintain strong communication between warehouse, operations, and transport teams. • Participate in customer review meetings where required.
What You Bring:
Essential
• 2+ years’ experience in Warehousing and or Forwarding Operations • 2+ years’ Customer service • Experience using Warehouse Management Systems (WMS) • Strong communication and organisational skills • High attention to detail • Ability to manage multiple customer accounts • Intermediate level of proficiency with MS applications (e.g. Excel)
Desirable
• Understanding of NZ Customs and MPI warehouse requirements • Experience coordinating transport bookings • Exposure to bonded or transitional facilities