About this role
What You Can Expect:
Commercial perspective
• Support customer acquisition in all transport related aspects, mainly for distribution service • Acquire Best rates from transportation provider • Make or buy analysis • Monitors Customer Satisfaction and improves the performance on a national level • SOP Management & Monitoring Compliance at country level • Monitor KPIs for Cross Border and Domestic Transport, according to customer and Rhenus requirements • Identify any service failures (assigned accounts), requirements and improvements and bring them forward to the organization at the country level • Handle Customer complaints efficiently and satisfactory in accordance to Rhenus standards. • Ensure implementation of corrective actions. Monitor and log as part of KPI’s • Investigate root cause of any issues/complaints to eliminate future re-occurrences • Developing new business propositions by analyzing existing operational capabilities and client relationships (e.g. Cost Saving and/or Investment Programs) • Being the first to market with assigned account, quoting markets trends/updates and notifications that will affect the day-to-day operation of the account needs. (Builds relationship/trust) • Foresee the big picture of transport business and market situation • Review the update customer progress in Sugar
Operational perspective
• Coordinate with sales and key account management to optimize and purpose transport operation solution to meet customer requirement • Set up and revision criteria and standard of Rhenus subcontractor • Proactive to improve day-to-day operation to avoid any operational issue that could occur • Set up and review standard KPI and operational performance on a monthly basis • Decision making and supervise to staff in critical situation • Observe operation process to following safety and compliant policy • Set up and review new process workflow and operation team for new business • Subcontract site visit to see their operational processes and environment to comply with Rhenus’s standard • Coordinate with IT team to implement and maintain Rhenus TMS • Supervise the Operations team (if any)
Cost and Financial perspective·
• Set up and review transport cost structure and standard cost • Review transport quotation price • Supervise transport procurement, terms and conditions of contract and price • Set up and revise annual budget for both revenue and expenses • Review and analysis of financial reports
Human resource perspective
• Set up and re-organize Cross Border Transport (CBT) & Domestic Transport (DT) department to be a profitable department • Set up and review JDs of the department • Evaluate staff performance • Review staff salary adjustment
What You Bring:
• Ability to see the “Big Picture” both from commercial and operational perspectives and propose solutions to support commercial and customer requirements. • Excellent communication and presentation skills. • Able to understand financial report and budgeting • Able to review technical solutions, their commercial impact and risks • Commercial understanding and basic contractual understand • Strong working knowledge of MS office, specifically Excel and PowerPoint • Basic understanding in GPS and TMS system. • Strong in issue analysis and problem-solving skills • Basic knowledge of transport law and regulation • Experience in managing team in 3PL logistic • Working knowledge of TMS systems is preferred