About this role
Dallas is Growing. Grow With Us.
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
Job Summary
Job Description Overview The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.
Essential Functions
• Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use. Directs customers to specific areas for information and assistance. • Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities. • Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information. • Assists and provides information; assists with special events. • Ensures safe food and beverage handling procedures • Performs a wide range of clerical, administrative, and customer service tasks. • Performs any and all other tasks as needed or assigned. • Assists with daily maintenance and cleaning tasks • Performs any and all other tasks as needed or assigned.
Knowledge and Skills
• Knowledge of Aquatics Facilities and general policies and procedures. • Ability to determine customer concerns and service requests and provide direction. • Ability to interpret and explain aquatics policies, rules, and procedures. • Ability to interact tactfully with employees and the public. • Ability to provide general administrative functions supporting the aquatics facilities and programs. • Communicating effectively verbally and in writing. • Establishing and maintaining effective professional relationships.
Experience None
Licenses and Certifications Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.
Working Conditions and Hazards
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. • The employee is occasionally required to carry, lift or move items. • Work performed outside with regards to environmental conditions
Salary Range
$21.50 - $21.78 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.