About this role
• Develop, implement and manage the center sales plan to achieve the CBBC’s target • Build up market share of commercial loans in respective regions • Responsible for deposits growth • Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met • Maintain awareness of competitor activity and industry best practices • Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship • Develop and maintain a network of business contacts • Cross sell other Bank’s products • Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans • Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix. • Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank • Resolve customers’ complaints and attend to requests in a timely manner • Ensure that there are no adverse reports from the audit findings of the centre. • Ensure compliance to the policies and procedures set by the Bank. • Ensure timely review of credits with view to continue / increase exposure