About this role
What you will do:
You will report into the Application Support Team Manager.
Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departmentsEnsure systems are available and performing following requirementsInvestigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutionsDeliver tested and documented resolutions of incidentsCommunicate with all important partners on the status and progress of the investigation with clear actions and timescalesRecommend improvements to prevent incidents arising and to increase customer satisfactionEnsure that incidents have the correct priority assigned based on client feedback and own experienceFully understand the possible effects of a release and consequently identifying the success criteria and testing requirements of the releaseIdentify and escalate issues to management and regional delivery teams.Implement changes into live environments
What you will bring:
3+ years of experience in application/customer supportFluency in English, both written and verbalExcellent communication skills, including proficiency in writing reports and presenting technical workA creative and inquisitive mind, focused on solving data and analysis problemsLogical approach to incident resolutionUnderstanding of ITIL terminology and the ability to work in an ITIL-focused environment Experience with using ServiceNowTechnical Skills:
Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applicationsExperience with Windows Server configuration, monitoring, and troubleshootingExperience with Red Hat Linux configuration, monitoring, and troubleshootingWorking knowledge of SQLKnowledge of software configurationKnowledge of Apache Tomcat and IISExperience with observability tools such as Dynatrace and Splunk What you will get:
Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.Opportunity for flexible working hours and home office.Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
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