About this role
Internal Grade D
The mission of the Business Intelligence function is to become the center of excellence across Service, providing trusted data and insights to our partners in a simple way. We want to set the bar for what great is whilst ensuring efficiencies are optimised.
You will be the contact for many partners for their MI and intelligence requirements, which means that you will need to be a visible advocate of using intelligence to improve forecasting to recommend solutions and deliver applicable insight.
Our data is vast and from many sources, so you will need to be comfortable working with different product and technical owners to manage the data into operations. This will then provide the opportunity for you to develop automated reporting, self-serve dashboards and guide greater forecasting accuracy and insight as we move towards our long-term goals of creating a main data repository.
This is a hybrid position based at the Sir John Peace Building, Nottingham reporting to the Head of Forecast & Capacity Planning.
Main Role Activities
Analyse important service, forecasting metrics, and enhancing existing views to bring greater focus and clarity to our reportingCommunicate with partners, ensuring information being shared is understood to ensure the highest levels of adaptationIdentify and recommend solutions using data to support resolutionsOversee prioritisation of activity for partners, challenging the order of deliveryProvide insight and clear data-driven recommendations to the Operations leadership teamRemain current on the latest tools and tech to deliver a modern Operational Intelligence service to partnersAdapt and develop the OI service offering to the operation based on both core & strategic needs, ensuring fit for purpose & fit for use insight is available for differing audience requirementsImprove internal processes and manage customer and partner expectations whilst implementing changes Demonstratable experience analyzing large data sets from varied sourcesExperience developing sustainable, insightful, automated OI/BIExperienced with data ETL (Azure Data Factory, AWS Glu, Postman, SSIS), manipulation and data visualisation tools (Power BI / Tableau)Hands-on experience data warehousing (DBA) design and principlesAn understanding of forecasting principles and main contact centre metricsPartner management experienceMain Technologies
Power BIAzure Data FactoryAPI Development Benefits package includes:
Flexible work environment, working hybrid or in the office if you prefer.Great compensation package and discretionary bonus planCore benefits include pension, bupa healthcare, sharesave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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