About this role
What you will do:
You will be the contact for many partners regarding their MI and intelligence requirements. This means you will need to be a visible advocate of using intelligence to improve forecasting, recommend solutions, and deliver applicable insight. You will report into the Head of Forecast & Capacity Planning.
Analyze important service, forecasting metrics, and enhancing existing views to bring greater focus and clarity to our reportingIdentify and recommend solutions using data to support resolutionsOversee prioritisation of activity for partners, challenging the order of deliveryProvide insight and clear data-driven recommendations to the Operations leadership teamRemain current on the latest tools and tech to deliver a modern Operational Intelligence service to partnersAdapt and develop the OI service offering to the operation based on both core and strategic needs, ensuring fit for purpose and fit for use insight is available for differing audience requirementsImprove internal processes and manage customer and partner expectations whilst implementing changes What you will bring:
4+ years of experience in a similar roleFluent EnglishDemonstratable experience analyzing large datasets from varied sourcesExperience developing sustainable, insightful, automated OI/BIExperienced with data ETL (Azure Data Factory, AWS Glu, Postman, SSIS), manipulation and data visualization tools (Power BI / Tableau)Experience in API developmentHands-on experience data warehousing (DBA) design and principlesAn understanding of forecasting principles and main contact centre metricsPartner management experience What you will get:
Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.Opportunity for flexible working hours and home office.Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
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