About this role
Experian is driving innovation by delivering advanced solutions that redefine how millions of customers work with us. We're looking for an experienced Prompt and Automation Engineer Lead to help shape our next-generation Intelligent Virtual Assistant (IVA). In this role, reporting to the Director Customer Experience Engineering, you'll construct dynamic JavaScript components and integrate them with advanced NLP, ML, as well as leverage prompt engineering techniques to deliver agentic, frictionless self-service capabilities. Your expertise in prompt engineering will be essential for designing, optimizing, and deploying automation agents that interact intelligently with consumers, enabling smarter, faster, and more personalized experiences at scale.
Responsibilities:
Prompt Engineering: Design, implement, and refine prompts and conversational flows for agentic automation, ensuring high-quality consumer self-service experiencesJavaScript Development: Develop innovative, scalable components with JavaScript in a specialized scripting frameworkFeature Implementation: Develop solutions to increase automation and create consumer self-service capabilities across Experian's contact center channelsGenAI Coding: Leverage Generative AI coding assistants to accelerate development, improve code quality, and enhance productivity throughout the software lifecycleCode Quality: Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation.Technical Leadership: Provide technical guidance and mentorship to junior developers, fostering a collaborative and innovative team environment.Performance Optimization: Regularly assess, monitor and optimize the performance of applications, ensuring optimal performance and responsiveness.Continuous Integration: Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.Problem Solving: Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.Documentation: Create and maintain comprehensive technical documentation for developed features, configurations, and systems. You have demonstrated experience in prompt engineering for agentic automation and consumer self-service applications.3+ years of JavaScript experience required.Experience with AWS technologies such as DynamoDB and Lambda.Must have a demonstrated knowledge of how to use GenAI in accelerating coding and testing (GitHub Copilot, ChatGPT, MS Copilot, or similar tool).You will lead and inspire a team, promoting a collaborative work environment.You will participation in an on-call rotation (required) Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlOur compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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