About this role
Head of Service Desks - Reading, UK at ESP Global Services. Location: Reading or India or Trinidad And Tobago or Romania or Ireland. Role: leading operations, driving transformation, managing budgets Requirements: Significant experience leading enterprise/global service desk or service operations, proven track record in service improvement and technology transformation, stakeholder management, commercial awareness, and ITSM/ITIL knowledge. Category: Information Technology Seniority: Senior Level Tools: Genesys Cloud, NICE CXone, Five9, Amazon Connect, ServiceNow Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English