About this role
Required Skills Language Skills
• Fluent English required • Basic German skills are expected required Basic knowledge of:
• Microsoft Intune • Ability to understand the configuration and management of endpoint devices, policies and compliance settings within Microsoft Intune environments.
• Entra ID • Ability to manage user and devices identities, assist with access management and support authentication processes.
• PowerShell • Ability to use and adapt PowerShell scripts
• Networking fundamentals • Ability to understand basic networking concepts and support troubleshooting of connectivity and VPN related issues.
Support experience in Windows (optional iOS & MacOS) and hardware environment topics (First Level experience is welcome)
• Windows Hello for Business (WHfB) • Ability to assist with configuration and troubleshooting of secure authentication solutions such as Windows Hello for Business.
• VPN • Ability to support VPN configurations and resolve connectivity issues for end users.
• BitLocker • Ability to support and troubleshooting BitLocker encryption in enterprise environments.
• BIOS • Ability to configure, verify and troubleshoot BIOS and firmware settings on corporate devices.
• Updates and drivers • Ability to manage and troubleshoot Windows updates and device driver related issues.
• Root Cause Analysis (e.g., logs, Event Viewer, registry) • Ability to analyze system logs and use troubleshooting tools such as Event Viewer and registry for issue investigation.
Workload Distribution
• 80% - Handling support tickets within the EDM (Endpoint Device Management) environment • 20% - Working on additional areas such as: • Infrastructure topics (configurations, policies, security) • Application management (including scripting) • Other technologies such as Azure Virtual Desktop (AVD) and Windows 365