Team Lead - Central Scheduling Operations @ MediBuddy

Team Lead – Central Scheduling Operations About the Role We are hiring an Team Lead – Central Scheduling Operations to lead our Central Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx collection, and other backend operational activities. The role requires strong operational ownership, team leadership, hospital ecosystem understanding, and the ability to manage real-time escalations while ensuring service excellence and productivity. Key Responsibilities  Lead and manage a team of 10+ executives and monitor daily productivity, quality, and SLA adherence.  Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.  Manage entire ground-level operations including roster planning and shift allocation.  Ensure effective coordination with hospital partners and internal stakeholders.  Handle real-time operational escalations and ensure quick resolution.  Oversee cab booking coordination and Rx (Prescription) collection workflow.  Prepare daily, weekly, and monthly MIS reports and dashboards.  Analyze productivity, TAT, and operational efficiency to drive continuous improvement.  Ensure achievement of defined OKRs and KPIs for the team. Must-Have Requirements  3–6 years of experience in hospital operations / healthcare scheduling / backend operations.  Experience handling a team of 10+ members.  Strong understanding of OPD & IPD workflows.  Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).  Good analytical and reporting skills.  Experience in roster planning and workforce management.  Ability to manage real-time escalations effectively.  Strong attention to detail. Good to Have  Knowledge of medical terminologies (considered a strong plus).  Experience working in hospital atmosphere or healthcare ecosystem.  Exposure to healthcare CRM or scheduling tools. Key Competencies  Operational ownership mindset.  Strong communication and coordination skills.  Problem-solving approach.  High attention to detail.  Ability to work in a fast-paced healthcare environment.