About this role
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance. Key job responsibilities · Manage the performance of team(s) of data center operation processionals · Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics · Fast learn or act as the subject matter expert across all aspects in data center operations · Ensure all operational KPIs and metrics are being measured and met · Inspire and guide improvement in team process, technology innovation and automation · Manage Large Scale Events (outages) and act as the call leader · Manage and improve the work-flows and through-put for data centers operations · Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience