About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif;color:black">Your area of work:</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">As Client Service Officer within an international cross location team, you will be supporting German and international customers in German and English with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif;color:black">Your responsibilities:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">Provide support to clients on the day to day use of Clearstream Banking’s products and services.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">To investigate, monitor, record and resolve any queries(issues raised by the client, these queries are received via telephone or email.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif;color:black">Your profile:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">University degree in finance, economics, IT, or equivalent training with professional experience.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Arial, sans-serif">Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts. Flexibility to travel to occasionally to other Deutsche Börse Locations (Frankfurt / Luxembourg).</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">You can look forward to our benefit package:</span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Hybrid Work and Flexible working hours</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Work from abroad - 12 days of remote work from EU countries per year</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Pension fund contribution - 3% of your gross salary (5% after 5 years with us)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">25 vacation days</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Mobility - fully covered public transport in Prague & free parking</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Flexible Benefit Account (Pluxee) - 1200 per month</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Group Share Plan - discount on company shares</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Personal Development - annual budget of €690 .. and way more!</span></li> </ul>