About this role
Job Description: Customer Service Representative Job Summary The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry.
Principal Responsibilities · Provide stellar customer service from the greeting to the conclusion of the call. · Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers. · Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. · Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers. · Routing technicians and sales people when scheduling appointments · Help customers understand their account ensuring satisfaction. · Enter clients’ information accurately into the computer. · Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads. · Process cash payments that are received by the Customer Service Center or the branch. · Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked. · Provide back-up support to the incoming calls for the Inside Sales team. · Document and escalate infractions reported by our customers. · Comply with all company policies and procedures with all employees. · Participate in customer service projects on behalf of the department. · Encourage and foster a harmonious workplace with a positive attitude. · Collaborate with team members as needed. · Maintain acceptable attendance and tardiness records. · Other duties as assigned
Competency/Position Requirements: Knowledge, Skills, & Abilities · Exceptional verbal and written communication skills · Committed to accuracy · Ability to demonstrate flexibility when needed · Ability to work effectively in PestPac · Exceptional customer service disposition · Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required Education/Experience: · No experience required. · Previous customer service experience strongly preferred. · Previous experience with heavy incoming call volume is preferred. · Must be able to walk, sit, stand, & and use the computer and phone for extended period of times. · Ability to work two Saturdays per month as needed. · This list may not be all inclusive.
Physical and Mental Demands Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%) Lifting (up to 10 lbs) Carrying Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading
FLSA Status: Non-Exempt Reports to: Team Lead or CSC Supervisor Direct Reports: None