About this role
Job Description
- Plan, coordinate, and execute corporate catering events, including meetings, conferences, and special events, ensuring exceptional service and customer satisfaction. - Develop and maintain relationships with corporate clients, understanding their needs and preferences to tailor catering services accordingly. - Manage the day-to-day operations of our outlets, including staffing, inventory management, and ensuring compliance with health and safety regulations. - Collaborate with the culinary team to develop innovative menus and offerings that meet the needs and preferences of our clients. - Train and supervise staff to ensure they deliver high-quality service and adhere to company policies and procedures. - Monitor and analyze financial performance metrics, including sales, costs, and profitability, and implement strategies to optimize performance. - Stay updated on industry trends and best practices, continuously seeking opportunities for improvement and innovation. - Handle customer inquiries and concerns in a professional and timely manner, resolving issues to ensure customer satisfaction.
Qualifications: -Bachelor's degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred. -Minimum of 3 years of experience in hospitality management, with a focus on corporate catering and food service operations. -Strong understanding of catering operations, including menu planning, event coordination, and food safety standards. -Excellent leadership and communication skills, with the ability to motivate and inspire a team. -Proven track record of delivering exceptional customer service and building strong client relationships. -Proficiency in Microsoft Office suite and catering management software. -Ability to work flexible hours, including evenings and weekends, to accommodate catering events and outlet operations. Certification in food safety and sanitation preferred.