About this role
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Associate Customer Success Manager About the Role
You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people.
What You'll Do
Manage a book of business, primarily SMB or Mid-Market accounts Run regular check-ins with customers to review product adoption, surface issues, and align on goals Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off Partner with Sales on renewals and expansions for your accounts Escalate product feedback to internal teams with the context needed to act on it Support customers through new feature rollouts and product changes
What We're Looking For
0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail Strong written and verbal communication; you're comfortable leading a call and following up clearly in writing You're proactive — you don't wait for a customer to tell you something is wrong Comfortable with data; you can look at a usage dashboard and draw a conclusion from it Organized enough to juggle 30-50 accounts without dropping context Bachelor's degree or equivalent experience
Nice to Have
Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.) Familiarity with SaaS products or B2B environments hii$50,000—$55,000 USDStandard conclusion shows here