About this role
The Vice President of Revenue Operations owns the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology. This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.
What You Own
Commercial Systems & Data Foundation
Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business’s core commercial systemLead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoptionOwn the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue dataDrive data integrity, standardization, and operational discipline across all revenue workflowsStabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teamsQuote-to-Revenue Execution
Own and standardize end-to-end quote-to-revenue processes globallyGovern Deal Desk, pricing, discounting, and approval frameworksEstablish clear SLAs, process ownership, and execution accountability across regionsDrive improvements in cycle time, process efficiency, and execution consistencyPipeline & Forecasting Governance
Own forecasting methodology, pipeline standards, and inspection cadenceEstablish a single, trusted forecasting model used by both Sales and FinanceDrive pipeline health, deal progression, and risk visibility across all segmentsRevenue Integrity (with Finance)
Own operational alignment across pipeline, billing, and revenue realizationEnsure rigor across pricing, discounting, billing accuracy, and collections handoffsWork closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure complianceBring structure and visibility to revenue workflows spanning contract → invoice → cashTransformation Execution
Lead global standardization across systems and commercial processesDrive change management, adoption, and operating discipline across a matrixed organizationPrioritize and execute against high-impact improvements quickly, even in imperfect conditionsLead modernization & automation around forecasting, pipeline management, and the GTM technology stackWho you Collaborate With
Sales Leadership: Pipeline execution, forecasting inputs, performance managementFinance & Revenue Accounting: Revenue recognition, financial alignment, audit readinessGlobal Financial Services (GFS): Invoicing, AR, and collections executionGlobal Business Transformation (GBT): System modernization and enterprise initiativesSales Strategy & Enablement: Tool adoption, sales programs, and methodology 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadershipProven track record of leading transformation in complex, global organizationsDeep, hands-on expertise in:Salesforce (Sales Cloud and Service Cloud)CPQ and CLM systemsBilling operations, contracts, and revenue workflows Strong financial acumen with close partnership to Finance and Revenue AccountingDemonstrated ability to define strategy and drive execution Experience leading global, cross-functional teams in matrixed environmentsSuccess in the First 12 Months
Establish a trusted, unified forecasting model adopted by Sales and FinanceStabilize and standardize quote-to-revenue processes end to end so automation can happenDeliver measurable improvements in pipeline conversion, deal velocity, and forecast reliabilityDrive significant gains in data quality, system adoption, and process consistencyImproved KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
Comprehensive executive level total rewards packageFlexible time off including unlimited vacation, volunteer time off, and 12 paid holidaysCore benefits including medical, dental, vision, and matching 401KExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlThis a US based, Remote position with periodic travel. #LI-Remote