About this role
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology)and support our academies and partners in Portsmouth.
You will provide high-quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.Key Responsibilities:
Act as the first point of contact for IT support onsiteTroubleshoot and resolve issues affecting client devicesLog and manage helpdesk tasks with detailed records of actions takenSupport users with device setup, configuration and trainingPerform basic maintenance and safely install or relocate IT equipmentEngage professionally with staff, students and stakeholdersWhat we are looking for:
Strong customer service skills with a solution focused approach to your workPossess excellent customer service and communication skills, both verbal and writtenTo be pro-active, work independently and as part of a teamDemonstrate a willingness and flexibility to work across the department and have the ability to balance their workloadAdopt a systematic approach towards identifying and solving problemsExperience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripheralsA commitment to safeguarding and promoting the welfare of children and young peopleFor full breakdown of the roles and responsibilities, please view the attached Job Description and person specification.