About this role
Job summary
Please note we may close this vacancy early if we receive applications from suitable candidates, so early submission is strongly encouraged.
Based in East Sussex location, close to Tunbridge Wells with the potential requirement to travel to ABC main offices in Horley/Crawley. Must have a full drivers license with business insurance and access to car.
The role is to provide coordination and administrative support to the Asylum Seeker & Refugee Support Service with further scope for expansion into other areas of operational management within Inclusion and Clinical services Team.
The coordinator will be responsible for liaising with the Service Manager and wider team and supporting the operationalisation of the service. This is a continually evolving service which flexes, and is shaped, by the needs of our patients. The coordinator will need to be comfortable with a process of ongoing change and improvement to enable the service to provide optimal care.
This is a rewarding role within a close and supportive team of both clinical and non-clinical staff. Whilst the role is fast moving and one where activity may have to be stepped up rapidly, the environment is calm and there is a focus on resilience and teamwork.
Main duties of the job
To support the mobilisation of the response to Asylum Seeker & Refugee service into a site in East SussexTo set up for and be on site administrator during clinic days, including registrations and health checksPlanning appointment lists for health checks, vaccinations and screening clinicsPreparation for clinics, including test requests, printing, labelling, and restocking equipmentManagement of clinical handover sheetsSupporting the management of stock of clinical equipment, prescription medication, vaccines, over the counter medication and consumable suppliesUse of SystmOne and EMIS clinical systems to build rotas, clinics, input patient data and run reports
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
Benefits
Generous annual leave allowanceAccess to NHS pensionBespoke training programmeCycle to Work SchemeEmployee Assistance ProgrammeEnhanced maternity payNHS discountsLeadership Development ProgrammeSalary sacrifice schemes technology and electric vehicleOpportunities for secondments
Job description Job responsibilities
Support clinicians with queries where possibleManagement of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmaciesBooking interpreters and translation servicesMaintaining, updating and creating complex spreadsheetsCollating health check and screening data for onward distribution to practices, internal teams and commissionersTo take responsibility for acting on own initiative in addressing regular tasks without specific directionAttend meetings, take minutes and ensure action logs are kept updated and actions followed upResponding to ad hoc needs including planning clinics and liaising with other trusted organisations as requiredEnsuring the strictest principles of patient confidentiality and information governance guidelines are adhered to at all times
General Responsibilities
Work as part of the team to seek feedback, continually improve the service and contribute to business planningUndertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective mannerUndertake and complete any relevant training as assigned and ensure all training is in dateTreat patients with empathy and respect and conduct oneself in a professional mannerProvide administrative support for meetings and training days
Person Specification
Skills Essential
Prioritises multiple and competing demands using clear guidance and agreed processes Manages own workload effectively Communicates clearly in writing and verbally Identifies problems and suggests practical solutions Organises and plans work effectively Maintains accountability while working to deadlines and varying demands Build and maintain effective working relationships with a range of stakeholders Listens carefully and provides person centred support in a respectful, non judgemental way Communicates clearly and calmly in challenging situations Works respectfully with people from all backgrounds, cultures, and communities Understands and follows relevant policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Experience Essential
Experience of working within a healthcare or similarly structured setting Ongoing learning and skills development through training or work experience Strong Excel skills including use and creation of pivot tables, formulas, functions and macros Confident use of Microsoft Outlook and Teams Experience with planning, logistics and data management
Desirable
Experience with clinical systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alliance for Better Care CIC
Address Horley Health Hub
120 Victoria Road
Horley
Surrey
RH1 1EB
United Kingdom
Employer's website https://allianceforbettercare.org/ (Opens in a new tab)