About this role
Job summary
We are looking for an experienced, motivated and resilient Administrative Team Leader to join the Core Community Hub at Oaklands, part of Forward Thinking Birmingham Mental Health Services.
This is an important leadership role within a busy community mental health service. The postholder will oversee the day-to-day running of the administrative function and directly manage a range of staff, including Medical Secretaries, Senior Administrators and Receptionists.
Oaklands supports children and young people with a wide range of mental health needs. The successful candidate will work closely with psychologists, nurses, therapists, consultant psychiatrists, operational managers and the wider multidisciplinary team to help ensure the service runs safely and effectively.
We are looking for someone who is confident, approachable and able to lead with professionalism and empathy. They will be comfortable managing competing priorities, supporting staff development and creating a positive, respectful and accountable team culture.
This is a valuable opportunity to help shape and strengthen the administrative function at Oaklands while contributing to the delivery of safe, responsive and high-quality care for young people and their families.
Main duties of the job
The Administrative Team Leader will oversee the day-to-day delivery of administrative services at Oaklands and provide direct line management to Medical Secretaries, Senior Administrators, Receptionists and other administrative staff.
Key responsibilities will include allocating and monitoring workloads, supervising and developing staff, managing attendance and performance, supporting recruitment and induction, and ensuring administrative processes are completed accurately and within required timescales.
The postholder will support the effective management of appointments, waiting lists, patient communications and data quality. They will identify and resolve operational issues, provide clear guidance to staff and escalate concerns appropriately.
Working closely with clinical and operational colleagues, the postholder will help ensure that administrative processes support patient safety, service performance and a positive experience for young people and families.
The successful candidate will need experience of managing an administrative team, including direct line management. They should be highly organised, able to remain calm under pressure and confident in handling sensitive or difficult conversations in a fair and constructive way.
Strong interpersonal skills are essential, along with the ability to motivate others, build positive working relationships and maintain clear standards within a busy and demanding environment.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications Essential
Relevant administrative, business or management qualification, or equivalent experience.
Knowledge and Experience Essential
Significant administrative experience within a busy and complex working environment. Experience of supervising or managing administrative staff. Experience of monitoring workloads, allocating tasks and managing competing priorities.
Desirable
Experience of working within the NHS or a comparable healthcare setting. Working knowledge of patient administration or electronic patient record systems.
Managerial and Leadership Skills Essential
Ability to provide effective day-to-day leadership, motivate staff and manage staffing matters appropriately.
Personal Skills and Attributes Essential
Strong organisational, communication and problem-solving skills, with the ability to remain effective under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Oaklands Centre
Birmingham
B29 6JB
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)