About this role
Job summary
A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services.
The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and so you will need to be flexible, adaptable and be able to work using initiative.
Main duties of the job
To provide administrative support to the Pain Specialty. This will include: responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard Registering all patients on the Millennium system in a timely manner Maintaining accurate records to track patient pathways, within the 18 week breach period Ordering items via UNIT 4 purchasing system. These will include: stationery, equipment, courses, travel, accommodation, invoicing (for Private patients) and any other request To maintain records of the Pain Specialty activity data Attending and participating in meetings, across the Specialty. Taking minutes where directed by Line Manager To provide administration cover across the Specialty/ Directorate as directed.
About us
At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Knowledge Essential
1 year Customer service/administration experience
Desirable
Previous healthcare administration experience
Knowledge Essential
Experience of Word, Excel and clinical administrative systems
Knowledge Essential
Organisation
Qualifications Essential
Excellent standard of English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospitals Bath NHS Trust
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)