About this role
Job summary
The Operations Manager is responsible for ensuring that both the patient facing and back-office functions are coordinated, effective and adhere to the practices existing policies and procedures.
The Operations Manager will liaise closely with the Practice Business Manager, Assistant Practice Manager, Admin Manager, Reception Supervisor, the Lead Nurse and Partners.
The role of Operations Manager is to work to provide management support and services to the practice team. The Operations Manager should deputise for the Practice Business Manager in their absence.
The Operations Manager will have the authority to work on their own initiative, being supported by the Practice Business Manager.
The Operations Manager will be of exemplary character and will act under the direct supervision of the Practice Business Manager.
The Operations Manager will conduct themselves with tact, courtesy, sympathy and efficiency, remaining pleasant and professional at all times. The post holder should project a positive, professional and friendly image. Particular attention is drawn to the confidential nature of this post.
Duties and responsibilities may change as the needs of the practice, local and national government requirements are implemented, therefore the post-holder will be required to undertake any other task for which they are properly trained and are asked.
Main duties of the job
The Operations Manager is responsible for ensuring that both the patient facing and back-office functions are coordinated, effective and adhere to the practices existing policies and procedures.
The Operations Manager will liaise closely with the Practice Business Manager, Assistant Practice Manager, Admin Manager, Reception Supervisor, the Lead Nurse and Partners.
The role of Operations Manager is to work to provide management support and services to the practice team. The Operations Manager should deputise for the Practice Business Manager in their absence.
The Operations Manager will have the authority to work on their own initiative, being supported by the Practice Business Manager.
The Operations Manager will be of exemplary character and will act under the direct supervision of the Practice Business Manager.
The Operations Manager will conduct themselves with tact, courtesy, sympathy and efficiency, remaining pleasant and professional at all times. The post holder should project a positive, professional and friendly image. Particular attention is drawn to the confidential nature of this post.
Duties and responsibilities may change as the needs of the practice, local and national government requirements are implemented, therefore the post-holder will be required to undertake any other task for which they are properly trained and are asked.
About us
We are a well-managed and organised practice, established within the Eastern Vale Collaboration (EVC) of Cardiff & Vale University Health Board. Currently we have a list size of circa 9,400. Our Business Manager is the EVC Lead one of our partners is the Vale Constituency Lead for the Bro Taf LMC. We provide a full range of enhanced services to our patients including minor surgery, LARC/Coil contraception, nursing home enhanced care and shared care monitoring. We currently have 3 partners and 3 salaried GPs who between them provide 33 sessions and 3 part time nurses equivalent to 2.0 WTE. We have a range of non-clinical staff who cover all aspects of administration from reception to secretarial, general medical admin, repeat prescribing, workflow and scanning/coding. We have a part time assistant practice manager, part time admin/reception manager and a reception supervisor. We are looking to recruit an Operations Manager to oversee all these roles and manage the day to day running of the surgery, supported by the business manager.
Job description Job responsibilities
The Operations Manager is responsible for ensuring that both the patient facing and back-office functions are coordinated, effective and adhere to the practices existing policies and procedures.
The Operations Manager will liaise closely with the Practice Business Manager, Assistant Practice Manager, Admin Manager, Reception Supervisor, the Lead Nurse and Partners.
The role of Operations Manager is to work to provide management support and services to the practice team. The Operations Manager should deputise for the Practice Business Manager in their absence.
The Operations Manager will have the authority to work on their own initiative, being supported by the Practice Business Manager.
The Operations Manager will be of exemplary character and will act under the direct supervision of the Practice Business Manager.
The Operations Manager will conduct themselves with tact, courtesy, sympathy and efficiency, remaining pleasant and professional at all times. The post holder should project a positive, professional and friendly image. Particular attention is drawn to the confidential nature of this post.
Duties and responsibilities may change as the needs of the practice, local and national government requirements are implemented, therefore the post-holder will be required to undertake any other task for which they are properly trained and are asked.
Person Specification
Qualifications Essential
GCSE Mathematics/English
Desirable
Education to degree level Professional Management qualification Membership of professional body
Experience Essential
Practical experience of managing and motivating people Leading a team Practical experience of general business management
Desirable
NHS experience (particularly Primary Care) Experience of strategic planning and development planning Practical experience of budget setting, financial management and accounting practices Experience of managing change Practical experience of managing Health and Safety at work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name GP Practice in Wales
Address Redlands Surgery
Redlands Road
PENARTH
South Glamorgan
CF64 3WX
United Kingdom
Employer's website https://gpwales.co.uk (Opens in a new tab)