About this role
Job summary
The service provides long term oral antibiotic management when frequent monitoring and reviews are needed. By collaborating with medical and surgical teams we aim to provide safest and most patient specific treatment options for any infection. COpAT team is a part of the Outpatient Parenteral Antibiotic Therapy (OPAT) service which provides intravenous antibiotics for patients who do not require staying at the hospital.
Please note that we do not provide a sponsored visa for this post
Main duties of the job
The purpose of this role is to provide an efficient and high standard of clerical service to the COPAT Service; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients to the service and to ensure accurate and timely completion of databases.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description Job responsibilities Job Description Ward Clerk / Ward Administrator Job Purpose
The Ward Clerk is the first point of contact for patients, relatives, and visiting staff, providing a professional and welcoming reception service to the ward. The postholder supports the smooth running of the clinical area by delivering highquality administrative, clerical and organisational support, ensuring that patient records, admissions processes, and communication systems are maintained to a high standard. The role contributes directly to patient flow, data accuracy and overall ward efficiency.
Main Responsibilities Patient and Visitor Reception Act as the first point of contact in person and via telephone for patients, relatives, carers and staff. Provide a courteous and helpful welcome to the ward and respond to enquiries sensitively and professionally. Give accurate information on admissions, discharges, visiting times, parking, expenses, accommodation and general queries. Support patients and relatives with accessing information and services as needed.
Patient Administration Collect personal and confidential information at admission and ensure correct consultant allocation. Record all admissions, attendances, transfers and discharges promptly and accurately on the patient administration system. Ensure all processes comply with the Data Protection Act and Trust procedures regarding patient records. Monitor completion of discharge letters and report weekly to the lead nurse where letters are outstanding beyond 24 hours. Assist clinical staff with coordinating patient discharges, including liaison with transport providers and arranging TTOs.
Medical Records Management Book, request and track medical records in line with Trust protocols. Maintain an organised and uptodate filing system, ensuring all notes are complete and ordered correctly. Liaise with other hospitals or departments to obtain or return medical records for authorised users. Scan and file reports, ensuring timely upload to patient records. For outofarea patients, ensure discharge summaries and relevant documentation are forwarded to the correct hospital or clinical team. Liaise with clinical coders to ensure accurate and timely coding of discharged patients.
Administrative Support Print daily lists, maintain ward diaries and update noticeboards and documentation as required. Carry out general administrative duties including filing, photocopying, post management and ordering stationery. Maintain adequate stock levels of essential stationery and consumables. Book investigations, transport and followup appointments, ensuring details are communicated to patients and staff. Distribute and redirect ward mail appropriately. Issue car parking forms for patients and relatives.
Service Coordination Work closely with the shift coordinator and nursing team to support effective patient flow. Provide clerical support to staff in arranging discharges and coordinating patient movement. Participate in ward audits or surveys as requested by the Ward Manager. Offer cover for other ward clerks during leave or absence to ensure continuity of service.
Professional Responsibilities Undertake any other duties appropriate to the role and grade as directed by the Ward Manager. Participate in the induction, training and support of new team members. Maintain and develop the knowledge and skills required for effective performance, undertaking mandatory and inhouse training as agreed. Demonstrate a commitment to the values and standards of the Trust, promoting a positive, patientcentred environment.
Person Specification
Interview Essential
Administration experience
Desirable
Communication skills GCSE English or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe
Headington
OX9 2DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)