About this role
Job summary
To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.
To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.
To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.
Applicants must be able to work 12:00-17:00 Mon-Fri
Main duties of the job
Booking phone appointments for patients Assisting visitors, couriers and patients attending the department Attending the admin team meetings to discuss service improvement This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier - Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Job description Job responsibilities
Booking phone appointments for patients Assisting visitors, couriers and patients attending the department Attending the admin team meetings to discuss service improvement This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Please see attached job description for full details related to the post
Person Specification
Customer service experience Essential
Evidence of previous customer service experience
Desirable
Within healthcare environment
Previous administrative experience Essential
Previous administrative experience
Desirable
Within healthcare environment
Professional skills Essential
Ability to multi-task Ability to prioritise workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Basingstoke North Hampshire hospital
Aldermaston Road
Basingstoke
RG249NA
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)