About this role
Job summary
Are you passionate about making a meaningful impact in the field of healthcare? The NHS Stem Cell Donor Registry (the new name for the British Bone Marrow Registry) is seeking a Business Support Manager, dedicated to continuous improvement, to join our team. In this role, you will drive positive change and optimise our operations, while providing crucial business support to our registry services.
You will work closely with cross-functional teams, including medical professionals, data analysts, and IT specialists, to identify areas of improvement within our processes, systems, and overall operational efficiency. Your expertise will contribute to enhancing the quality of our registry services, leading to improved patient outcomes and advancing life-saving treatments.
In addition to driving continuous improvement, you will provide essential business support to ensure smooth operations and effective collaboration. Your role will involve analysing data, identifying trends, and implementing strategies to streamline our internal processes. By joining our dynamic team, you will have the opportunity to make a lasting impact in the field of stem cell transplantation and contribute to the success of the Registry's mission to save lives.
This post is funded for two years and will play a significant role in our work around donor retention. This will involve working across internal teams, and with external stakeholders, to develop, implement and super-charge donor retention.
Main duties of the job
In this role you will be responsible for the delivery of all business management for the Bristish Bone Marrow Registry (BBMR) function. Your responsibilities will include:
Overseeing all administrative aspects of the function and supporting the delivery of the Stem Cell Donation and Transplantation (SCDT)/Cell Apheresis and Gene Therapy (CAGT) strategic planEnsuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.Managing and delivering a variety of projects, focusing on continuous improvement to release capacity and initiatives to deliver process improvements to benefit end users and BBMR colleagues.Taking a key role in managing complex and influential relationships, where understanding organisational/functional dynamics, networks of influence and current priorities are essentialDirecting the function to achieve its challenging key performance indicators and donor panel growth targets and ultimately ensure a positive donor experience and overall improved efficiency/productivityWorking across organisational boundaries/functions and with other organisationsSupervising, developing and assuming full line management responsibility for the Donor Retention Officer.Deputising for the BBMR Operations & Planning Manager when requiredYou will be required to travel and spend time away from base, which will involve working irregular hours when required with prior notice.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description Job responsibilities
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
What we offer:
Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life. Please note you will be required to attend Filton Blood Centre a minimum of 2 days per week
Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
Read about our application process
Learn more about our culture at NHSBT
This vacancy is a fixed term/secondment for 2 years.
This vacancy will close at 23:59 on Wednesday 1st July 2026, however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.
The assessment process for this role will include: a single interview, Face to face interviews are anticipated to be held on Wednesday 22nd July 2026 – subject to confirmation.
The post requires considerable autonomy and initiative, as some of the work will take place remotely/virtually, so this post suits those who are confident in their abilities, happy to ask for guidance when necessary and relish the opportunity to take ownership of their deliverables.
Person Specification
Qualifications Essential
Degree level qualification or equivalent work-related experience in a related field Masters degree in business, performance management OR equivalent relevant experience to Masters level Recognised management qualification Project management qualification e.g. PRINCE2 Demonstrate commitment to own Continued Professional Development (CPD)
Experience Essential
Significant experience of continuous improvement practice and methodology Experience of creating business cases, capturing business requirements and benefit management to draft papers/correspondence for SMT level Experience of planning over short/medium/long-term timeframes and adjusting plans and resources accordingly Experience of identifying performance trends and root causes of performance issues Understanding of UK legislation e.g. Data Protection, Freedom of Information Staff management experience to include full responsibilities for recruitment, training, performance and conduct issues In-depth knowledge of balanced scorecards and other performance valuation and improvement techniques Track record of success on delivering change and project management Understanding of other relevant international legislation and standard Strong analytical skills and experience of using database/spreadsheet software
Employer details Employer name NHS Blood and Transplant
Address NHSBT - Filton
500 North Bristol Park
Bristol
BS34 7QH
United Kingdom
Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)