About this role
Job summary
The post holder will support the delivery of high-quality, personalised care within general practice as part of the Additional Roles Reimbursement Scheme (ARRS) Working under the supervision of registered professionals, the post holder will assist in health promotion, clinical observations, and care delivery, contributing to PCN level objectives including reducing health inequalities, increasing access, and improving patient outcomes. The post holder is responsible for assisting clinical staff in the service and delivery of care management to the service population. By carrying out assigned tasks, involving direct nursing care in support of and supervised by a GP or GPN strictly in accordance with service practice guidelines and protocols.
Main duties of the job
The post holder will:
Prepare and maintain environments and equipment before, during and after patient interventions. Check patient identification and confirm details with the patient. Provide phlebotomy services in accordance with training and procedures. Ensure specimens are labelled and bagged ready for collection with the necessary paperwork complete.
Undertake clinical observations including blood pressure, temperature, pulse.
Support delivery of NHS Health Checks and new patient screening, including completing any necessary paperwork and referrals in accordance with local protocols.
Carry out wound care and basic dressings under direction and accordance with training and procedures.
Will play a key role in vaccination and immunisation programmes within the PCN, administering vaccinations under PSD (if trained and competent).
Notify senior members of the clinical team of any significant patient issues.
Ensure full and accurate and timely recording in the patients computerised records.
Participate in data gathering and quality improvement activities. Adhere to digital consultation protocols and information governance policies.
Provide lifestyle advice, health promotion and smoking cessation to patients in accordance with training and making any necessary referrals in accordance with local protocols.
Support care navigation and signposting for wider services and social prescribing.
About us
Holmcroft Surgery is part of the Stafford Town PCN which also includes 3 other practices, Stafford Health & Wellbeing, Wolverhampton Road Surgery and Castlefields Surgery.
The post holder will work as part of a wider MDT (multi-disciplinary team) consisting of receptionists, admin staff, HCSWs, GPs, GPNs, other ARRS staff roles and the practice management team. The post holder will build effective relationships within the team which will promote good communication between all staff for better patient outcomes for the service population.
Job description Job responsibilities
The post holder will:
Prepare and maintain environments and equipment before, during and after patient interventions. Check patient identification and confirm details with the patient. Provide phlebotomy services in accordance with training and procedures. Ensure specimens are labelled and bagged ready for collection with the necessary paperwork complete.
Undertake clinical observations including blood pressure, temperature, pulse.
Support delivery of NHS Health Checks and new patient screening, including completing any necessary paperwork and referrals in accordance with local protocols.
Carry out wound care and basic dressings under direction and accordance with training and procedures.
Will play a key role in vaccination and immunisation programmes within the PCN, administering vaccinations under PSD (if trained and competent).
Notify senior members of the clinical team of any significant patient issues.
Ensure full and accurate and timely recording in the patients computerised records.
Participate in data gathering and quality improvement activities. Adhere to digital consultation protocols and information governance policies.
Provide lifestyle advice, health promotion and smoking cessation to patients in accordance with training and making any necessary referrals in accordance with local protocols.
Support care navigation and signposting for wider services and social prescribing.
Clearing and restocking of consulting/treatment rooms.
Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service.
Strict adherence to infection control in accordance with local and national policies and procedures.
Assist with call and recall for immunisations, screenings and LTC reviews.
To continue with professional development aligned with the PCN workforce planning by attending training and development activities and participate meetings as required.
Contribute to service improvement, audit, and reflective practice.
Respect for Patient Confidentiality:
The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Equality and Diversity:
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Work to practice protocols
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Person Specification
Qualifications Essential
English literacy and numeracy skills. Care Certificate completed or equivalent.
Desirable
Level 4 or above in Maths and English (GCSE grade C or above)
Experience Essential
Experience of working in a caring support role. Experience of working in customer care Experience of working under indirect supervision
Desirable
Experience of working within a Primary Care Setting
Knowledge Essential
Understanding the role of a HCSW. Knowledge of patient confidentiality& data protection.
Desirable
Knowledge of EMIS Web system
Skills & Core Capabilities Essential
Ability to work in a team and autonomously as required. Ability to communicate clearly (verbally & written) and where there may be barriers to understanding. Organised & diligent with attention to detail. Ability to work calmly under pressure in a busy working environment.
Desirable
Phlebotomy/wound care training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GP First Ltd
Address Holmcroft Surgery
37 Holmcroft Road
Stafford
Staffordshire
ST16 1JG
United Kingdom
Employer's website https://www.gpfirst.net/ (Opens in a new tab)