About this role
Job summary
The Business Support Administrator will provide comprehensive administrative, operational, and system support to the GP First Board and the Primary Care Networks (PCNs) supported by GP First.
The post-holder will work closely with the GP First Senior Management Team, Clinical Directors, and wider PCN teams to ensure the efficient delivery of services, effective communication, accurate data management, and robust system administration. The role is integral to supporting the Federations operational functions, maintaining EMIS Web and associated clinical systems, and contributing to the achievement of GP Firsts strategic and operational objectives.
Main duties of the job Key Responsibilities1. Administrative & Operational Support
Provide general administrative support to the GPF Senior Management Team.
Provide general administrative support to the PCNs.
Support the recruitment, onboarding and ongoing administration of ARRS Staff.
Provide administrative coordination and act as a key point of contact for the Primary Care Enhanced Access Program.
Assist in the organisation of meetings, including preparing agendas, taking minutes, and circulating papers.
Maintain accurate records, filing systems, and databases.
Support the smooth running of day-to-day PCN operations.
2. Clinical Systems Administration (Emis Web)
Act as the primary administrator for EMIS Web, ensuring the system is maintained, configured, and optimised to support operational and clinical requirements.
Manage the creation, development, and maintenance of EMIS Web clinic builds, templates, appointment books, protocols, and workflows.
Oversee GP Connect functionality within EMIS Web, including the setup, configuration, monitoring, and management of GP Connect services and associated processes.
Ensure EMIS Web configurations comply with organisational policies, information governance requirements, and national NHS standards.
About us About GP First (GPF):
GP First Ltd is a collaboration of 35 practices across Stafford and Cannock. It works in partnership with other healthcare providers to improve services for the local population.
Our aims are to:
- Enhance the overall safety of patient care by providing a high-quality level of service. - Deliver patient care in the most appropriate setting. - Develop innovative services to improve health outcomes. - Work in partnership with organisations such as the ICB, Health Education England (HEE), and Acute Trusts to develop new integrated ways of working. - Support Primary Care Networks (PCNs), which were created to deliver more integrated, patient-centred care. Covering defined geographical areas, PCNs enable local populations to access care that is coordinated across wider primary care services within their natural neighbourhoods.
Job description Job responsibilities Key Responsibilities1. Administrative & Operational Support
Provide general administrative support to the GPF Senior Management Team.
Provide general administrative support to the PCNs.
Support the recruitment, onboarding and ongoing administration of ARRS Staff.
Provide administrative coordination and act as a key point of contact for the Primary Care Enhanced Access Program.
Assist in the organisation of meetings, including preparing agendas, taking minutes, and circulating papers.
Maintain accurate records, filing systems, and databases.
Support the smooth running of day-to-day PCN operations.
2. Clinical Systems Administration (Emis Web)
Act as the primary administrator for EMIS Web, ensuring the system is maintained, configured, and optimised to support operational and clinical requirements.
Manage the creation, development, and maintenance of EMIS Web clinic builds, templates, appointment books, protocols, and workflows.
Oversee GP Connect functionality within EMIS Web, including the setup, configuration, monitoring, and management of GP Connect services and associated processes.
Ensure EMIS Web configurations comply with organisational policies, information governance requirements, and national NHS standards.
Provide system support, troubleshooting, and user guidance for EMIS Web-related issues, escalating where appropriate.
Liaise with clinical and operational teams to identify service requirements and implement system enhancements within EMIS Web.
Monitor and maintain data quality, ensuring accurate system configuration and effective use of EMIS Web across the organisation.
Support the implementation of new services, pathways, and clinical processes through the effective configuration and management of EMIS Web.
3. Communication & Coordination Act as a point of contact for member practices and external stakeholders.
Assist in drafting and circulating newsletters, updates, and communications.
Support the coordination of events, training sessions, and forums.
4. Data Management & Reporting Assist with the collection, entry, and analysis of operational and patient-related data such as the Primary Care Enhanced Access (PCEA) and Winter Pressure Programmes.
Support the preparation of reports for the GP First Board, Clinical Director and commissioning organisations.
Ensure data is accurate, timely, and compliant with data protection requirements.
5. Financial & Resource Administration Provide administrative support in managing invoices, payroll preparation, purchase orders, and expense claims.
Help track budget expenditure as directed by the Associate Director.
Maintain records of ICB and PCN contracts, funding streams, and resources.
6. Quality Improvement & Patient Engagement Support the implementation of quality improvement initiatives.
Help collect and organise patient feedback for service development.
Assist with patient communication materials, surveys, and outreach projects for PCNs.
Person Specification
Quality Essential
The post-holder will strive to maintain quality within GP First Experience administering EMIS Web. Experience with financial administration, including invoices, purchase orders, payroll preparation, and expense claims. Experience producing reports, analysing data, and presenting information clearly. Experience organising meetings, preparing agendas, taking minutes, and maintaining records. Experience managing databases and maintaining accurate information systems. Excellent IT skills, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Teams). Experience in maintaining databases and electronic record systems. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Experience Essential
Experience working within Primary Care, NHS, PCNs, Federations, or a healthcare setting. An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners. Previous experience in a busy administrative or business support role. Experience working with multiple stakeholders and maintaining effective working relationships. Experience handling confidential and sensitive information in accordance with data protection requirements. Experience supporting recruitment, onboarding, or workforce administration processes. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GP First Ltd
Address GP First Ltd
Arun House, Dyson Court, Dyson Way
Stafford Technology Park, Beaconside
Stafford
Staffordshire
ST18 0LQ
United Kingdom
Employer's website https://www.gpfirst.net/ (Opens in a new tab)