About this role
Job summary
Due to internal secondment, we are seeking a motivated and experiencedAdministration Team Manager to lead our Therapy Services administrative team at the Royal Orthopaedic Hospital. You will be based at College Green, ROH Outpatient Therapy Site.
This is an exciting opportunity to play a pivotal role in ensuring high-quality, efficient, and patient-focused administrative support across Therapy Services.
You will manage day-to-day operations, lead staff, and contribute to service improvement and innovation.
Main duties of the job
Lead, manage and supervise the Therapy Services administrative team Ensure delivery of a high-quality, efficient administrative service Manage staff performance, development, attendance, and training compliance Review and improve administrative processes and procedures Support operational management and service delivery across sites Act as a key point of contact for operational queries within Therapy Services Support complaint handling, incident investigations and governance processes
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description Job responsibilities
Manage all clerical support staff working within the Outpatient Therapy Services Team, ensuring a high-quality service is delivered. Review existing administrative processes, policies and procedures. Develop and implement new working practices and procedures to ensure the efficient running of the administrative function to the services. Organise and manage the administrative processes that support the Head of Therapy Services and Deputies, the team leaders and members within all therapy services. Manage and monitor compliance with mandatory and statutory training, performance reviews, sickness and absence maintaining information on eSR system and eRoster where applicable. Ensure therapy clinical teams are provided with appropriate administrative support to contribute to the ongoing development of the service they support. Have a delegated budget for identified administrative staff within the service. Ensure administrative staff receive appropriate training for the computer packages they need to use on a day-to-day basis. Manage specific pieces of work as required by the Head of Therapy Services and the Senior Leadership Team. Support the review of Service Level Agreements this will include collating data and liaising with external providers as required. Raise stock and non-stock orders for the admin team and Head of Therapy Services. Liaise with locum agencies and the Bank office for staff as required. Ensure a positive approach to customer care within the administration team. Promote the early resolution of complaints locally. This may include one to one meetings with patients and families with a view to reaching a timely and satisfactory conclusion. Act as a central point for the Therapy Team for queries and information on issues relating to operational management. Communicate with staff, clinicians, and external partners including sensitive and at times contentious information. To make a judgement regarding the identification and appropriate escalation of risks and issues for own work and that of the team, taking mitigating actions as required. To investigate and formulate a draft response to formal complaints and incidents within Trust timeframes for review and final approval by the Head of Therapy Services or Senior Leadership Team. To formulate and implement action plans resulting from complaints, incidents, investigations and risk assessments. To ensure that Governance assessments and registers are undertaken and recorded. To undertake regular audits to determine whether departmental standards are maintained. To formulate and implement action plans resulting from the identification of areas for improvement in relation to departmental standards. Provide the Therapy Team with timely and accurate reports and information relating to key Trust indicators and targets. Lead and deliver specific pieces of work or projects relating to the departments administration agenda. Be responsible for prioritising and organising a large and busy workload, planning activities for self and others. Will work independently and as part of a team, seeking clarification from management and stakeholders only when necessary
Person Specification
Qualifications/Training Essential
Degree level or equivalent obtained through educational attainment/experience Advanced skills in Microsoft: Excel, Word, Outlook, Powerpoint & Publisher
Desirable
Formal secretarial training Formal training in minute production & managing meetings
Experience Essential
Previous experience in a senior administrative role Experience of managaing a team of staff
Desirable
Previous experience working in a healthcare environment Experience of successfully introducing new working practices
Skills Essential
Ability to plan own workload and that of others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Orthopaedic Hospital NHS Foundation Trust
Address The Royal Orthoapedic Hospital, (College Green Health & Wellbeing Centre)
Bristol Road
Bournville
B31 2GH
United Kingdom
Employer's website https://www.roh.nhs.uk/ (Opens in a new tab)