About this role
Job summary
An exciting opportunity has arisen to join our Solihull Early Intervention Team. We are looking for an enthusiastic, organised person who would like to make a positive impact to the service and for better patient care. The main tasks include typing/formatting letters, taking telephone queries and dealing with patient service user's requests, diary management, scanning documents and save on the patient record system, booking appointments, monitoring and supporting with new referrals into the service in a timely manner. The post holder will also support reception duties during sick/annual leave
Main duties of the job
To provide admin support to the team secretary and the wider service with various administration responsibilities.
Provide an empathetic and sensitive point of contact for our service users/families, undertaking work directed by the Team Secretary and Support Service Manager's supervisory.
Demonstrate excellent organisational/communication skills, accurately record of telephone messages and other enquires and refer on efficiently as appropriate.
Arrange/organise patient appointments as required.
Input and update patient data on the patient record system in accordance to the trust policy.
Ability to make decision and take actions within the team relating to routine enquires, whilst receiving support/supervision.
To cover main reception duties during sick/absence leave when required
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Administration Essential
GCSE grade C/Level 5 in English Experience in a health care setting Proficient in all Microsoft packages Accurate Attention to detail Excellent organisation and communication skills Team player Dealing with range of disciplines and agencies
Desirable
Experience of dealing with sensitive situations Able to learn quickly Previous experience in client facing To show empathy to clients needs and communication barriers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address Maple Leaf Centre
Maple Leaf Drive
Marston Green
B37 7JB
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)