About this role
Job summary
We are looking for a Ward Clerk to join our multi-disciplinary team on the Day Surgery Unit, in Glangwili Hospital.
You must have excellent communication skills and work well within a team. You will need to be able to work calmly and efficiently within a busy environment.
Whilst remaining focused on providing high standards of service, you will use initiative to prioritise workload.
Main duties of the job We are looking for someone who is motivated with good attention to detail, to help support the ward staff with a wide range of administrative tasks. Duties will involve updating hospital computer systems, handling medical records and answering the telephones. Relevant experience preferred, but support will be offered around specific role skills. The main duties include: Dealing with general enquiries, and using initiative to direct enquiries to relevant person. Data input into WPAS, telephone calls and emails. Meet and greet service users attending ward for appointments as required. Dealing with enquiries from members of the multi-disciplinary team, service users and their families/carers, directing individuals to the correct department. Providing non clinical advice e.g. appointments. Meet and greet staff and other agencies i.e. when arriving for team meetings etc. Answering all incoming calls and referring to staff if unable to give appropriate replies. Exercising tact, diplomacy and confidentiality in dealing with staff, service users and written/electronic communications.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Ward Clerk will provide administrative support to the Day Surgery Unit. A strong sense of teamwork and commitment to maintaining high standards is essential. The role requires someone who enjoys working as part of a team, as well as under their own initiative.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/07/2026
Person Specification
Qualifications and Knowledge Essential
Demonstrable experience of administrative / office skills and knowledge
Desirable
ECDL or Equivalent experience and or qualifications
Experience Essential
Previous office / Ward Clerk administration experience Experience with using IT systems
Desirable
Experience of working within the NHS
Language Skills Desirable
Welsh speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Glangwili General Hospital
Doligwili Road
Carmarthen
SA31 2AF
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)