About this role
Job summary
Are you looking for a new challenge? Job security? A chance to help make a difference to the local community?
We are seeking an experienced medical secretary with excellent computer, interpersonal, customer service and organisational skills to join our team, and provide general secretarial support to the doctors and health care professionals involving word processing and audio typing skills alongside general clerical work.
A good telephone communication manner is essential. The right candidate will have a methodical approach to fluctuating workloads, and the ability to work under pressure, and as part of a fantastic medical admin team, with a consistent positive and can do attitude.
We are looking to recruit for this role as quickly as possible and will review applications regularly, so the job may close early if a successful candidate is found.
Main duties of the job
To provide general secretarial support to the doctors and health care professionals involving word processing and audio typing skills. Also to provide administrative support, and help cover annual leave and sickness when required.
We are looking to recruit for this role as quickly as possible and will review applications regularly, so the job may close early if a successful candidate is found.
About us
What We Offer
Highly competitive salary currently equivalent to NHS Bands 2-3 with potential opportunities to progress NHS Pension Scheme Five weeks annual leave plus bank holidays (pro-rata) plus your birthday. FREE onsite parking in St Ives Supportive and friendly team environment Opportunities for learning, training and development Working in a respected and communityfocused GP surgery Beautiful Grade II listed building in the heart of St Ives within walking distance to the beach for lunch breaks Free refreshments and frequent staff perks
Job description Job responsibilities
Referrals
Generating NHS and private referrals and associated admin. This will be from both dictation and written requests from clinicians. Send all referrals via Referral Management Service RMS or as appropriate. Monitor referrals, coordinating rejected referrals and maintaining data on referrals sent. Maintain up to date data on referrals sent, logging, coding referrals as appropriate. Amend patient address details when necessary. Contact patients regarding any missing information, arranging practice appointments when necessary.Correspondence
To provide an efficient typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate, timely and quality manner. Assess the urgency of outgoing correspondence consulting where appropriate, and act accordingly. Co-ordinate and dispatch outgoing correspondence, internal mail, external mail, and emails To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To complete tasks from GPs and other clinical staff, such as chasing hospital appointments, letters etc.External Liaison
Liaise with patients and external organisations as necessary. Act as the first point of contact for GP and hospital queries.Miscellaneous
Undertake other administrative tasks as required.. To provide cover for other members of the secretarial / admin team during periods of sickness and annual leave, this may include answering telephone calls from patients, supporting the triage team. To assist in the training of any secretarial staff.Clinical Governance
To ensure the Practices ongoing compliance with the CQCs Care Quality Commission essential standards of quality and safety. Contribute to the development and maintenance of sound clinical governance and risk management. Support the development/implementation on any new ways of working policies that need to be introduced.. Support in operating a quality assurance but no blame culture that adheres to best practice around incident reporting and whistle blowing.Engagement with Patients, Internal and External Stakeholders
Initiate, develop and maintain excellent third party relationships e.g. with NHSE Area Teams, sub-contractor providers, patient groups, local community health teams and other stakeholders to grow, maintain and support service and performance delivery.Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications Essential
Essential Minimum 60 wpm audio typing skills
Desirable
Desirable Medical Secretarial qualification European Computer Driving Licence ECDL NVQ level 3 in administration or RSA level III. Proficient and accurate audio typing skills or equivalent experience
Experience Essential
Understanding of Choose & Book referrals processes Understanding of locally commissioned services Demonstrate understanding of key functions of a secretarial role Experience of working in a busy environment. Knowledge of medical terminology and medical read coding. Excellent user of Microsoft Office and general IT skills. Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
Desirable
Experience of working in primary care Secretarial experience preferably in medical environment Knowledge of General Data Protection Regulation (GDPR) and the Access to Medical Records Act Previous experience of working in a pressured environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stennack Surgery
Address The Old Stennack School
The Stennack
St Ives
Cornwall
TR26 1RU
United Kingdom
Employer's website https://www.thestennacksurgery.co.uk/ (Opens in a new tab)