About this role
Job summary
Patient Co-Ordinator within our Medical Administration Team at Stennack Surgery St Ives, Cornwall.Be the First Voice of Care for our patients in a dream location where you can take your lunch break at the beach
Main duties of the job
Act as the first port of call for patients contacting us in person, online, and via the telephone. Manage high volume telephone and online enquiries in a calm, organised, and friendly manner. Provide clear, accurate information and support in a fast paced busy environment. Handle confidential and sensitive information in line with GDPR Remain calm, empathetic, and solution focused during challenging or emotional conversations Perform administrative IT duties, including appointment booking, updating patient records, processing prescription requests
About us
We are a large GP Surgery of approx. 12,000 patients working from an inspiring Victorian grade 2 listed premises & spectacular seaside location. We have 5 GP Partners, 4 Salaried GPs and a large Nursing/HCA team. We are a pro-active, supportive & harmonious team
Who are committed to providing high quality patient care. We have an extended range of services on site including: MIU, minor surgery, physiotherapy, counsellors,shared care substance misuse, and social prescribing.
Job description Job responsibilities
As a Patient Co-Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face to face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.
Person Specification
Experience Essential
No Essential Experience
Desirable
Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment
Qualifications Essential
No Essential qualifications
Desirable
GCSE or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stennack Surgery
Address The Old Stennack School
The Stennack
St Ives
Cornwall
TR26 1RU
United Kingdom
Employer's website https://www.thestennacksurgery.co.uk/ (Opens in a new tab)