About this role
Job summary
An exciting opportunity has arisen across the Emergency Floor for an Administrator.
We are looking for an enthusiastic ward clerk/receptionist to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.
You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day. This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible, we have a variety of shifts available between the hours of 8am-midnight.
This post involves patient contact with front-line Emergency reception and ward clerk duties. The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients. Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Full training provided and management support for career progression opportunities should they arise.
Please see attached weekly rota.
Main duties of the job
To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
To support the Emergency Admin Team Leader to undertake change management.
To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
To ensure that patients are treated with courtesy, dignity and respect.
There are no responsibilities for line management of staff or budget control.
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
About us
We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit and Emergency Assessment Unit, to maintain excellent patient care and customer service along with our clinical colleagues.
Please contact Emily Williams, Chantelle Adkins or Alex Williams, ED Team Leader on 01803 656109 or e-mail [email protected] for more information.
Job description Job responsibilities
To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required Attend statutory, essential and mandatory training Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Knowledge and Experience Essential
Knowledge of Microsoft Office software Ability to work as part of a team Able to communicate effectively Proven experience of providing a customer focused service
Desirable
Knowledge of Trust Patient Administrative and Information Systems Knowledge of a range of patient computer software packages e.g. Symphony, WinDip, IHCS, Infoflex
Qualifications Essential
Good standard of general education to include GCSE in Maths and English or equivalent Experience of working in a reception area Accurate typing to ensure a high level of data quality
Desirable
NVQ 2 in Administration or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Torbay Hospital
Newton Road
Torquay
TQ2 7AA
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)