About this role
Job summary
The post holder will support the development, implementation and continuous improvement of a robust performance management framework aligned to Our Journey To Change, ensuring delivery of regulatory and contractual priorities. This includes supporting effective reporting systems to enable accountability and achievement of standards.
The post holder will be expected to provide assurance, highlight variances and bring performance issues to the attention of the Senior Performance Manager. This will be facilitated by collating data from various sources and will involve direct communication with managers and clinicians. They will ensure that reports produced represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information when required.
The post holder will engage and share information on their work with colleagues in the Team to promote joined up work and sharing of best practice. They will assist and deputise, where appropriate, for the Senior Performance Manager. Post-holder will be allocated a specific service area or focused work within the team; however, will be expected to interchange when required.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The post holder will support the development and delivery of a suite of timely performance reports for all levels of the organisation as directed by the Senior Performance Manager. This includes working directly with managers and clinicians to ensure processes are in place which gives the Trust Board appropriate assurances on the delivery of its key performance targets, including the development of action plans to improve performance. The post holder will present performance information appropriate to the intended audience and proactively support the delivery of standards by sharing good practice, identifying areas of risk and alerting the relevant managers of any issues. The post holder will support the development of performance information at Care Group/speciality level by providing support to staff to enable them to access and use performance information in their roles. The post holder will also be required to use a range of descriptive and analytical statistical techniques. The post holder will support the development and implementation of multi-agency performance frameworks where the Trust is the main provider by ensuring effective processes are in place to monitor and manage performance. The post holder will ensure all external mandatory performance returns represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Job description Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications Essential
Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role
Experience Essential
Experience in a performance management role Experience of performance management frameworks and processes in a large complex organisation Experience with Microsoft applications Experience of influencing people who were not directly line managed to take action
Skills & Knowledge Essential
Specialist knowledge of performance management frameworks, processes and improvement tools Highly developed analytical skills to analyse a range of complex performance issues and results which require interpretation and comparison Ability to make judgements on whether performance appears reasonable in order to determine whether further action or intervention is required to achieve targets Excellent IT skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets Excellent numeric skills Excellent communication skills including the ability to present performance information both verbally and in writing Good organisational skills with the ability to prioritise and meet deadlines Ability to influence and negotiate with managers and clinicians
Desirable
Knowledge of the NHS performance agenda Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission Awareness of the environment in which a Foundation Trust operates Understanding of statistical concepts
Personal Attributes Essential
Ability to work either in a team or under ones own initiative Strong interpersonal skills with an ability to maintain good relationships Motivation and enthusiasm for the role Reliable and Flexible Able to work within and model the Trust's values / behaviours Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times Able to work independently with minimal direction and supervision, within a set framework / boundaries Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities Able to challenge poor performance in a constructive way - to act as a critical friend
Desirable
Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail Evidence of commitment to self-development
Other Essential
Mentally able to regularly concentrate for prolonged periods of time when checking and analysing data including physically able to work most of the day at a computer workstation. Ability to travel independently in accordance with Trust policies and service need (this is likely to involve travel to sites across the whole area served by TEWV, but other destinations may also be necessary)
Desirable
Able to work from home
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust
Address Lanchester Road Hospital
Durham
DH1 5RD
United Kingdom
Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)