About this role
Job summary
We are currently seeking a Clerical Officer to join our Cardiology & Respiratory teams.
Hours: 37.5 hours per week.
We are seeking a highly motivated, energetic and hardworking individual to join our very busy teams.
We require hard working individuals to join our team, delivering a smooth and efficient administration service to support Cardiology and Respiratory departments for Gloucestershire Hospitals NHS Foundation Trust across both sites (Gloucestershire Royal Hospital and Cheltenham General Hospital).
The successful post holder will be working within a demanding but rewarding environment, as you will be contributing to the patients receiving their care.
Additional working pattern details: split across respiratory and cardiology services
Main duties of the job
Waiting List / RTT Management
- Validate 18-week RTT pathways ensuring accuracy of Patient Tracking Lists (PTLs).
- Ensure TrakCare entries accurately reflect pathway activity and patient status.
- Review clinical information to ensure pathways are correctly recorded.
- Develop understanding of diagnostic and non-diagnostic procedures and apply correct waiting list status.
- Support achievement of RTT targets by escalating delays, risks, and capacity issues.
- Maintain and support the NHS Federated Data Platform and chase outstanding results.
Administrative and Clerical Duties
- Provide a professional, confidential administrative service to clinicians and teams.
- Manage incoming post; receipt, scanning, distribution, and actioning.
- Deal with enquiries via telephone, email, and letter, escalating where appropriate.
- Undertake routine office duties including filing, photocopying, and record maintenance.
- Support clinic changes in line with Trust policy.
- Process forms (e.g. DVLA) and ensure timely completion.
- Provide cross-cover for colleagues to maintain service continuity.
About us
Our friendly and hardworking administration team support the Cardiology and Respiratory departments for Gloucestershire Hospitals NHS Foundation Trust.
The Cardiology & Respiratory Department admin teams are made up of Clerical Officer/Receptionists, Medical Secretaries, and Booking Services who work as a team to support a large and busy cohort of clinical staff.
You will be an integral part of this hardworking team.
Job description Job responsibilities
To provide a full and comprehensive administrative support to the Cardiology & Respiratory Departments.
Please see Job Description for full details
Person Specification
Qualifications Essential
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
Desirable
NVQ Level 3 in administration or equivalent experience, or appropriate experience in a hospital/office environment
Experience Essential
Experience of working in an administrative or clerical officer Appropriate experience in a hospital or office environment
Desirable
Understanding of RTT pathways / medical terminology
Knowledge & Skills Essential
Strong IT skills (Microsoft Office and hospital systems) Accurate data entry and attention to detail Ability to prioritise workload and meet deadlines Excellent communication and interpersonal skills Ability to work independently and as part of a team Ability to escalate risks appropriately
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Gloucestershire NHS Foundation Trust
Gloucestershire
GL1 3NN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)