About this role
Job summary
To provide reception and ward clerical support within the department and Administrative teams. To liaise with patients, staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the departments.
Additional working pattern details: Mon - Fri with some weekend working expected 9-5pm
Main duties of the job
Excellent communication/interpersonal skills for dealing with people internal and external to the organisation, for example patients, relatives and staff.
Good organisational skills for prioritisation of own work.
A professional telephone manner for dealing with patient queries and liaising with Health Professionals both internal and external to the organisation.
Empathy and compassionate approach to dealing with patients and relatives who may be distressed, worried or angry, on the telephone or face to face.
Ability to work autonomously as well as collaboratively as a team and to provide cover for colleagues during absences.
Basic understanding of the common office computer software to include Word, Excel and Outlook.
Previous administrative experience or experience of working within a hospital/medical setting
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description Job responsibilities
Movement of medical notes on a daily basis (Manual Handling training provided). This can range from one set of notes to bags weighing up to 8 kgs.
Use of Visual Display Unit on a daily basis (workstation assessments undertaken), will be sat at a desk for a large percentage of the day but will be required to walk to other areas of the hospital site e.g. collecting notes, passing on information etc.
Dealing with sensitive and confidential information.
The work pattern is unpredictable due to interruptions from telephone enquiries and visits from staff. Priorities often change during the day.
Post holder must plan their own workload with little or no direction from others to ensure the best outcomes for the patients.
Autonomous working conditions. Supervised by the Supervisor who is available to assist with any problems.
Exposure to unpleasant smells/odours from patient procedures taking place in the Endoscopy department.
Person Specification
Qualifications Essential
Educated to GCSE level - Minimum Grade C in Maths and English Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint
Experience Essential
Proven administrative experience including initiating and maintaining office systems Experience of handling telephone enquiries Experience of planning and organising administrative tasks Experience of managing own workload
Knowledge/ Skills Essential
Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people. Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines. Excellent attention to detail with ability to input data accurately
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Trustwide
Gloucestershire
GL1 3NN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)