About this role
Job summary
This new role will act as deputy to the Director of Quality and Improvement and will include oversight of the delivery of the Quality Directorate strategic plans whilst driving improvements in patient safety and regulatory compliance.
Main duties of the job
To succeed in this role, you are likely to have extensive leadership experience in healthcare, a sound understanding of NHS governance including PSIRF with a penchant for building relationships, taking ownership and a track record of delivery across a diverse portfolio. The role will include opportunities to test out improvement methodologies, the ability to work flexibly across our five thousand miles and to work with great people committed to our common purpose of helping people when they need us most.
The recruitment process will have two stages which shortlisted candidates will need to attend, we are planning to hold the assessment centres on 27th July 2026 and Professional Discussions on 28th July 2026, these date may be subject to change but we will keep shortlisted candidates updated.
For further information please contact Kathryn Butler by email [email protected]
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Person Specification
Skills / Competencies Essential
oAbility to translate strategic goals into effective and achievable operational plans oIntellectual flexibility, including the ability to understand both operational detail and long-term strategic vision oAbility to cope with ambiguity and perform through uncertainty oHigh level of communication skills, including mediation, negotiation, consultation, facilitation, presentation, training, and coaching skill using well developed interpersonal skills to influence, inform reconcile differences and resolve conflicts oAbility to understand, disseminate and present highly complex and highly contentious information using both verbal and written disciplines where there may be barriers to understanding oExcellent analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear and concise, assess options and draw appropriate conclusions. oAbility to develop and maintain effective relationships with internal and external stakeholders oAbility to work in partnership at all levels within the organisation and with key internal and external stakeholders oAbility to work autonomously and able to set own and prioritise team workloads, leading efficient working, and achievement of deadlines oAbility to act on own initiative, judgement, and to make decisions oAbility to maintain a high standard of diplomacy and confidentiality oAdvanced keyboard skills; use a variety of programmes at speed with high degree of accuracy - oExperience in the application of HR processes oDemonstrable experience of line management responsibilities
Qualification and Knowledge Essential
oIn depth demonstrable understanding and experience of PSIRF and patient safety governance, regulatory assurance and CQC framework experience, leading complex clinical governance systems, using quality intelligence to inform Board-level assurance oExperience of working across organisational and system boundaries, and understanding of health inequalities and inclusive approaches to safety and quality. oIn depth understanding of patient experience mechanisms and approaches oEducated to Master's degree level or equivalent knowledge through experience oStrong evidence of continuing personal & professional development oKnowledge of specialist change management/quality improvement, developed through practical experience, and post graduate training oGood understanding of the national strategic context of the NHS oEvidence of continuing personal and professional development
Experience Essential
oHas business planning, objective setting and performance management experience oProven programme and project management experience oSubstantial experience of working at a Senior level in large and complex NHS organisation - working with Board of Directors and Executive Directors/ Teams oExperience of effective partnership and working with internal and external stakeholders oExperience of writing and presenting high quality Board level papers oExperience of effectively managing people, evidencing appropriate monitoring of people management processes with improvements oExperience of effective budgetary management within designated resource limits oExperience of delivering tight deadlines oEvidence of successfully leading, motivating and developing others
Values and Behaviours Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address Ladybridge Hall
Bolton
BL1 5DD
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)