About this role
Job summary
We are looking for a dynamic person to join our team in the preoperative assessment department here at Wrightington Hospital.
You will play an important role in progressing our patients waiting for elective surgery through their Pre-Op journey.
The role also requires multi-tasking in providing support to the clinical team. We are a fast paced busy department with multiple clinics everyday Monday to Friday.
Key attributes we are looking for in a person to join our team are; can work as part of a team, good communication skills, forwarding thinking and fulfil all expectations required to enhance the service we provide for our patients.
This vacancy is open to internal and external candidates. NHS employees should ideally secure their manager's agreement for a secondment arrangement ideally prior to applying as this will be a condition of any offer made.
This vacancy is advertised on a fixed term basis for a period of 12 months to support the implementation of the online check-in system within clinical areas.
Whilst this post is advertised on a Fixed Term basis there is the potential that this post may become permanent in the future without the need to re-advertise.
Main duties of the job
Attending patients when booking in for their appointment. Ensure correct and accurate information is recorded. Answering telephone calls and relaying any messages to the clinical teams. Assist in any patients queries. Preparing paperwork for clinics. Liaising with internal and external specialist disciplinary teams. Assist nursing colleagues with admin needs, recording accurate documentation and data.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.
People at the Heart
Listen and Involve
Kind and Respectful
ONE Team
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Job description Job responsibilities
To ensure that all patient documentation is completed and available in advance of the clinic in accordance with procedure.
To receive patients at reception and ensure that all patient demographic details are up to date and accurate both on CSC / PAS .and HIS systems.
To book patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
To ensure any case-notes are transported between areas in a secure and confidential manner in line with GDPR.
To assist members of the medical and nursing staff with any queries during the course of the clinic sessions.
Deal with walk-in patients to clinic, answer telephone calls and take messages for colleagues.
Provide outpatient clinic lists and booking summaries for consultants and nursing staff.
Liaise with the transport department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
To provide any other duties that may be required relevant to this grade, when processes change to improve service delivery.
Person Specification
Qualifacations Essential
GCSE (or equivalent qualification) in both English & Maths or able to demonstrate equivalent experience VDU & Hospital IT systems
Experience Essential
Experience in a clinic environment Experience in managing clinic templates Evidence of working with other care providers Experience in medical terminology Experience in dealing with patients directly or over the phone
Skills Essential
Excellent communication & interpersonal skills Forward thinking Ability to multi-task under pressure Ability to remain calm in pressured situations
Knowledge Essential
Knowledge of Preoperative Assessment clinic demands Knowledge of clinic prep
Additional Essential
Flexible to the service needs Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address Wrightington Hospital
Hall Lane, Appley Bridge
Wigan
WN6 9EP
United Kingdom
Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)