About this role
Job summary
Our Clerical Officer - Radiology, will be responsible for supporting the smooth efficient running of Radiology call centre, enabling high standards of care for our service users.
You will be part of a multi-disciplinary team, working with Radiologists, Radiographers and Nurses in all areas of the Directorate. The primary role for this post is supporting the Radiology booking processes for patients referred for diagnostic imaging. There may the a requirement to cover elsewhere in the Radiology Admin team where. While responsibility lies with clinical staff, this role can have impact on patient care.
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Main duties of the job
Main duties of the job
To provide a high-quality customer service that complies with NHS Employment standardsand TSDFT policies. To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity. To work as part of a team demonstrating effective communication, and excellent collaborative working with colleagues in the immediate team and across all areas of the Trust. Consistently delivering exceptional value to patients and other service users. To consistently provide highly efficient Radiology booking services. To understand relevant processes that support our patients and other service users in management of referrals for diagnostic imaging including but not limited to: processing new referrals from all sources, booking appointments into diary slots, cancelling and re-arranging appointments. Managing patient appointment and queries using the call centre telephony system. Demonstrating exemplary use of the radiology IT systems to ensure that patient records are always accurate. Contributing to team discussions in a constructive and flexible way.
About us
About your new team and department
Our Radiology Clerical Officers work in 2 main areas:
- Radiology Call Centre (this post) managing patient appointments
- Radiology Office managing provision of acute services and general Radiology admin tasks.
The Call Centre has 8 Clerical officers, 3 supervisors and 1 Office Manager. They manage in the region of 75,000 patient appointments in a year.
The Call Centre admin team are responsible for booking Radiology Outpatient appointments. Successful candidates must be able to work independently and demonstrate excellent prioritisation and time management skills and will have the ability to cope with complex situations.
Job description Job responsibilities
Please see our attached job description and person specification form for full details.
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Person Specification
Qualifications and training Essential
General education Basic knowledge of computerised systems.
Desirable
Knowledge of CRIS system
Specific Skills Essential
Communication skills
Desirable
Experience in working with the general public
Knowledge and experience Essential
Telephone manner
Desirable
Previous NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Regent House
Newton Road
Torquay
TQ2 7AN
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)