About this role
Job summary
INTERVIEWS WILL BE HELD ON MONDAY 29TH JUNE 2026
We are looking for enthusiastic, hardworking, motivated and proactive individual to join our ever growing Practice. The Hours of work are 08.00am- 13.00pm Monday - Friday.
The successful candidates will receive, assist, and direct patients in accessing the appropriate services or healthcare professional in a courteous & efficient manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or Healthcare Professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members of the Primary Health Care Team, Secondary Care and other associated Healthcare Agencies
About us
Exciting opportunity to join an innovative, forward-thinking Practice to become an integral part of a diverse clinical team delivering care to our 12000 registered patients.
The Poplars Medical Centre is based in Swinton, Manchester and our clinical team currently includes GPs, Advanced Nurses Practitioners, a Clinical Pharmacist, Practice Nurses, an Assistant Practitioner and Healthcare Assistant. There is a strong team atmosphere and a focus on continuous development throughout the surgery.
We work as part of a Primary Care Network which provides health care for three other neighbouring practices with whom we have a close working relationships and have regular meetings that are at the heart of collaborative working.
We are looking for an enthusiastic and autonomous working candidate to join our highly skilled, friendly team.
Job description Job responsibilities
PREVIOUS CANDIDATES NEED NOT APPLY.
To greet patients in a friendly and courteous manner at all times.
To answer telephone calls in a polite and professional manner.
To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.
To take prescription orders over the phone assisting patients with queries over new medication, drug names and generic products.
Answering patient queries regarding various Practice policies and initiatives.
To open the post, and distribute accordingly.
To arrange new patient registrations, explaining the surgery policies.
To listen to patient complaints, making sure that they are addressed and dealt with appropriately.
To book outpatient appointments using the choose and book system
To retrieve patients medical records for various clinics and surgeries.
To file patients records in the correct manner.
To check and update patients addresses, telephone numbers etc, on both manual and computerised records.
To scan all hospital correspondence accurately.
To create new patients medical records.
Culling & tagging of all new medical records
Path Links daily management of pathology results system.
To provide secretarial cover in the absence of the practice secretary.
Monitor and action all patients DNAs according to Practice policy.
Note summarising -entering patient histories from new medical records
Entering relevant information from Out of Hours doctor reports onto clinical system
Maintain and update patient priority lists.
To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
Chaperone GP if required.
To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.
Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters
To ensure that strict confidentiality protocols are adhered to.
Attending and contributing to practice meetings.
To attend training sessions on behalf of the practice as required.
To comply with health & safety procedures and report any areas of concern to the Practice Manager.
Opening and securing of premises when required
To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.
Person Specification
Experience Essential
Excellent verbal and written communicator, confidentiality, computer literacy, good telephone skills, flexible approach to work, holiday cover, show sensitivity, tact and diplomacy.
Desirable
Experience of working in an environment with direct contact with the public. Secretarial typing skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Poplars Medical Practice
Address 202 Partington Lane
Swinton
Salford
Greater Manchester
M27 0NA
United Kingdom
Employer's website https://www.thepoplarsmedicalcentre.co.uk/ (Opens in a new tab)