About this role
Job summary
Are you an organised, proactive administrator looking for a role where you can make a real difference to patient experience?
In the role of administrator you will be working autonomously to ensure the smooth day-to-day operation of the Haste reception.
Ensuring full utilisation of all available outpatient clinic slots and escalating to the Team leader or Head of services to raise concerns when patients cannot be booked within a timely manner.
The successfully appointed candidate will be expected to have outstanding communication skills, a strong ability to prioritise and close attention to detail.
This post offers good opportunity for learning and development and training will be provided to the successful candidate.
We are looking to appoint a full-time post holder (37.5 hours per week); however, applications from two part-time candidates will be considered.
If you thrive in a fast-paced healthcare environment where your organisational and communication skills truly matter then we would love to hear from you.
Main duties of the job
The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine.
You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description Job responsibilities
You will also be required to ensure that test results and clinical letters are filed in the medical record in preparation for the patients attendance so that the clinical teams can make informed decisions about the patients next stage of treatment.
You will liaise with a variety of hospital personnel dealing with enquires from consultants and other clinical staff and you will also be required to speak to GPs and other healthcare professionals external to the Trust.
The post holder will have the ability to manage and prioritise their workload whilst being able to work under pressure, and be able to communicate with staff at all levels.
Please see the Job Description of a full description and main responsibilities
Person Specification
Qualifications Essential
NVQ Level 3 or equivalent level of knowledge and experience GCSE (or equivalent) English Language grade C or above
Knowledge Essential
An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures Previous experience of dealing with the general-public Experience of working in a busy office environment with clinical teams An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.
Desirable
Some degree of Experience in Hospital sector Knowledge of Cerner / eRS systems, WinDip and other software associated with clinic administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Royal Surrey NHS Foundation Trust
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)