About this role
Job summary
PLEASE NOTE - The job location address is the company address of The Confederation, not where the role will be based at.
We are looking to recruit a Health Care Support Worker to join our Synergy PCN based in Uxbridge.
Main duties of the job
A Healthcare Support Worker will work within a multi-professional team in a GP setting, providing, support, care, and treatment to patients, within guidelines and protocols identified for the role.
About us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not for profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values:
We work together to make a difference for patientsWe care enough to go the extra mileWe support, trust, and empowerWe sincerely value each otherWe support Primary Care to own its destiny
Job description Job responsibilities
Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventionsPlays a key role in vaccination and immunisation programmes within the PCNWorks within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalitiesProvides clinical support to registered nurses and other healthcare professionals within the PCNDelivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiativesTaking and recording blood pressure, height & weightPerforming ECGsPerforming phlebotomy in accordance with local and national guidelinesCorrectly labelling, handling, storing and transporting blood samples in line with pathology requirementsAssisting with chronic disease monitoring (e.g., diabetes, hypertension, asthma, COPD)Conducting NHS health checks and cardiovascular risk assessmentsAssisting GPs and nurses with minor proceduresUpdating patient records and ensuring accurate documentation using clinical systems (e.g., EMIS / SystmOne)Maintaining infection prevention and control standards at all times
UK Phlebotomy Skills & Qualifications:
Competent in phlebotomy for adultsKnowledge of correct order of draw, appropriate sample bottles, and pathology test requirementsUnderstanding of specimen labelling, cold chain requirements, and safe transportation proceduresAwareness of potential complications (e.g., fainting, haematoma, failed venepuncture) and appropriate escalation proceduresKnowledge of infection prevention and control, including hand hygiene and use of PPEUnderstanding of health and safety legislation including sharps management and needle-stick injury proceduresAbility to recognise and escalate abnormal results or clinical concerns appropriatelyCompletion of an accredited UK Phlebotomy Training Course or equivalent competency-based trainingEvidence of supervised practice and signed-off competency in venepunctureUp-to-date Basic Life Support (BLS) and anaphylaxis training
Personal / Professional Development:
Post holder must hold a Care Certificate or work towards oneEvidence of ongoing CPD relevant to clinical practice and phlebotomyParticipation in an annual individual performance review, including maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar workInform the Lead GP or line manager of any concerns regarding role and professional development needsBe aware of own professional boundaries and what to do when these are reached
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and riskWork to practice protocols, national guidelines, and CQC standardsAssess own performance and take accountability for own actions, either directly or under supervisionContribute to team effectiveness by reflecting on activities and suggesting improvementsWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidanceDiscuss with other team members how policies, standards and guidelines affect own workParticipate in clinical audit where appropriateSupport service development initiatives within the PCN
Person Specification
Qualifications Essential
Right to Work in the UK GCSE Grade A to C in English and Maths Has or willing to work towards a care certificate or equivalent qualification
Experience Essential
Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation. Experience of using technology and digital tools
Desirable
Primary Care experience as a Healthcare Assistant, Practice Administrator, or other. Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. Experience of using clinical systems such as EMIS.
Other Essential
Self Motivation Adaptable Immunisation Status HEP B / MMR Full Driving Licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Confederation, Hillingdon CIC
Address Pembroke Centre
90 Pembroke Road
Ruislip Manor
HA4 8NX
United Kingdom
Employer's website https://www.theconfederationhillingdon.org.uk (Opens in a new tab)