About this role
Job summary
DISCLAIMER - Please note that the job location posted on this vacancy is the company address of The Confederation.
We are looking to recruit a GPA to work at our Long Lane PCN based in Hayes.
The PCN covers the following practices:
Acorn Medical CentreHeathrow Medical CentreParkview SurgeryPine Medical CentreShakespeare Health CentreWillow Tree SurgeryYeading Court
A GPA will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
Main duties of the job
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.Extracting all information from clinical letters that needs coding and adding to notesArranging appointments, referrals, tests and follow up appointments of patientsPreparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.Dipping urine, taking blood pressure, ECGs & phlebotomy
About us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not for profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values:
We work together to make a difference for patientsWe care enough to go the extra mileWe support, trust, and empowerWe sincerely value each otherWe support Primary Care to own its destiny
Job description Job responsibilities
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.Extracting all information from clinical letters that needs coding and adding to notesArranging appointments, referrals, tests and follow up appointments of patientsPreparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.Dipping urine, taking blood pressure, ECGs & phlebotomyCompleting basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etcExplaining treatment procedures to patientsHelping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)Support the GP with immunisations/wound care
Personal/Professional Development:
Post holder must hold a GP Assistant Certificate qualification or work towards oneParticipation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workAttend all relevant annual updatesInform the lead GP of any concerns regarding GPA role and any professional development neededBe aware of own professional boundaries and what to do when you have reached them
Quality:
The post-holder will strive to maintain quality within the Practice, and will:Alert other team members to issues of quality and riskWork to practice protocolsAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Health and Safety/Risk Management:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:Using personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identifiedThe post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality and Diversity:
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Patient Confidentiality:
The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures.The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Communication & Working Relationships:
The post-holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team membersBe familiar in all mediums of communications such as email, tasks, telephone etcCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyCommunicate effectively to outside agenciesCommunicate clearly with their lead GPEstablish and maintain effective communication pathways at all times with project team members.
Special Working Conditions:
The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.
Job Description Agreement:
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Person Specification
Experience Essential
Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation. Experience of using technology and digital tools
Desirable
Primary Care experience as a Healthcare Assistant, Practice Administrator, or other. Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. Experience of using clinical systems such as EMIS.
Qualifications Essential
GCSE Grade A to C in English and Maths Willing to work towards a GP Assistant Certification qualification
Other Essential
Self Motivation Adaptable
Desirable
Full Driving Licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Confederation, Hillingdon CIC
Address The Pembroke Centre
90 Pembroke Road
Ruislip
HA4 8NX
United Kingdom
Employer's website https://www.theconfederationhillingdon.org.uk (Opens in a new tab)