About this role
Job summary
We are looking for an enthusiastic and dedicated individual to provide a comprehensive administrative and medical secretarial service with the Malvern, Evesham and Pershore Older Adult Community Mental Health Team.
The core working hours of the team are Monday to Friday 9-5 and the post is 30 hours per week, which can be flexible.
There are opportunities to develop specialist skills and you will receive regular supervision. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services.
As a service we understand the importance of work/life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients.
The successful candidate should have both organisational and interpersonal skills with the ability to work well under pressure.
As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone /email, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
The successful candidate must be a good team player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus on staff well-being and development.
A typical day will include:
Answering / dealing with telephone enquires in a tactful and professional manner, recording any messages efficiently.
Carrying out any digital dictation / copy typing duties for the medics using Big Hand Dictation.
Making appointments as required and ensuring diaries are up to date.
Keeping RIO (the patient electronic information system) up to date.
Identifying urgent test results.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
For full details of the duties and criteria please refer to the job description and person specification attached.
Person Specification
Qualifications Essential
OCR/RSA 3 qualification or equivalent in Text/Word Processing, or equivalent experience. Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification or experience or Relevant Level 2 Medical Secretary qualification (e.g. Medical Terminology) or equivalent qualification/experience, with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post. GCSE at grade 9 4 (*A-C) or equivalent in English language. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience Essential
Recent, relevant Administrative/Secretarial experience.
Additional Criteria Essential
I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Malvern, Evesham and Pershore Older Adult Community Mental Health Team
Rowan House
Osborne Road
Malvern
Worcestershire
WR14 1JE
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)